Christopher Bailey
New York,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Verizon
New York, NY
06.2019 - 06.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contacted customers to return routine and general calls promptly.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Updated account information to maintain customer records.
- Addressed customer account discrepancies and concerns.
Maintenance Crew Member
Presbyterian Hospital
New York, NY
03.2015 - 06.2018
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed routine maintenance checklist.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Visual Merchandiser
Old Navy, Gap
New York, NY
12.2012 - 01.2014
- Created interior displays to promote products in alignment with corporate sales objectives.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Education
Associate of Arts - Liberal Arts And General Studies
Hostos Community College of The City University of New York
The Bronx, NY06.2012
GED -
John V Lindsey
New York, NY06.2008
Skills
- Billing Inquiries
- Dispute Resolution
- Information Updates
- CRM Software
- Online Chat
- Customer Data Confidentiality
- Sales and Upselling
- Merchandise Orders and Exchanges
- Process Transactions
- Accurate Recordkeeping
- Online Systems
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- Sales Manager Certificate
- Food Handlers Certificate
- Licensed Tattoo Artist
Timeline
Customer Service Agent
Verizon
06.2019 - 06.2021
Maintenance Crew Member
Presbyterian Hospital
03.2015 - 06.2018
Visual Merchandiser
Old Navy, Gap
12.2012 - 01.2014
Associate of Arts - Liberal Arts And General Studies
Hostos Community College of The City University of New York
GED -
John V Lindsey