Christopher Balladares
Miami
Summary
Proven leader with a track record of enhancing team performance at Sitel Call Center through effective employee coaching and motivation techniques. Specializes in industry expertise, staff development, and team leadership, ensuring operational excellence and customer satisfaction. Achieved significant improvements in efficiency and safety standards, demonstrating exceptional problem-solving skills and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Supervisor in Training
Sitel Call Center
San Francisco, CA
08.2023 - 01.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Shiftlead
48forty Solutions
Woodland, CA
01.2021 - 02.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Education
Did Not Finish - N/A
Miami Jackson Senior High School
Miami, FLSkills
- Employee coaching
- Industry expertise
- Motivation techniques
- Staff development
- Team leadership
Languages
English
Native or Bilingual
Timeline
Supervisor in Training
Sitel Call Center
08.2023 - 01.2025
Shiftlead
48forty Solutions
01.2021 - 02.2024
Did Not Finish - N/A
Miami Jackson Senior High School
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