Christopher Baratone

Sales in sports department at the firearms counter. Submitted FFL background checks through the NICS program.

• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
• Performed cash, card, and check transactions to complete customer purchases.
• Monitored customers for signs of security concerns and escalated issues to management.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Used in-store system to locate inventory and place special orders for customers.
• Developed strong rapport with customers and created positive impression of business.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
• Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
• Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
• Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
• Answered questions about store policies and addressed customer concerns.

Highway maintenance and heavy equipment operator. Conducted daily safety meeting with employees. Trained and gave guidance to new employee on equipment and SOP's. Submitted daily state reports for vehicle pre and post trip safety, winter road and weather conditions, inventory/shipping of materials, and approved employees daily timecards and billing org. codes ( gave direction for any corrections). Corresponded and collaborated with other state agencies or municipalities for field operations, inclement weather events, or traffic accidents.

• Supported winter road operations by plowing snow, applying anti-icing agents, and clearing blocked drains to prevent flooding.
• Progressed in project timelines efficiently while adhering to strict safety guidelines.
• Enhanced highway efficiency with timely maintenance operations, including pothole repair and debris removal.
• Maintained compliance with state regulations by keeping accurate records of maintenance activities, materials used, and equipment inventory.
• Enhanced overall quality control procedures for highway maintenance tasks, ensuring long-lasting and reliable results.
• Provided training to new hires on safe work practices and proper use of equipment, promoting a culture of safety within the team.
• Ensured longevity of roadway surfaces with proper application techniques for materials like asphalt patching compounds or crack sealants.
• Safeguarded the environment by implementing stormwater management practices during highway maintenance tasks.
• Contributed to a reduction in traffic accidents by efficiently repairing damaged guardrails and signage.
• Improved road safety by conducting regular inspections and identifying potential hazards on highways.
• Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
• Drove transport crews, snow removers and street sweepers based on current work demands.
• Removed snow, ice and debris from roadways after storms to clear major transportation routes.
• Repaired signs and fences quickly to avoid accidents and mishaps.
• Operated all heavy equipment properly according to employer safety specifications.
• Optimized resource usage by coordinating closely with team members for efficient task prioritization and scheduling.