Christopher Barber
Kaneohe,HI
Summary
Accomplished Field Operations Supervisor at Charter Spectrum, enhancing operational efficiency and customer satisfaction through expert leadership and team supervision. Excelled in training and coaching, significantly fostering team growth and performance. Skilled in decision-making, consistently delivering results that met or exceeded expectations.
Overview
11
11
years of professional experience
Work History
Field Operations Supervisor
Charter Spectrum
05.2020 - Current
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
- Mentored junior employees, fostering professional growth and development while strengthening the organization''s talent pipeline.
- Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
- Supervised a team of technicians, maintaining high-quality work standards and promoting safe practices in the field.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
Field Service Technician
Charter Spectrum
03.2013 - 04.2020
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Education
Associate of Applied Science - Electronics Technology
Hield College
Honolulu, HI01.2012
Skills
- Customer relationship development
- Training and coaching
- Operations Management
- Project Leadership
- Team Supervision
- Inventory Tracking
- KPI Tracking
- Decision-Making
Timeline
Field Operations Supervisor
Charter Spectrum
05.2020 - Current
Field Service Technician
Charter Spectrum
03.2013 - 04.2020
Associate of Applied Science - Electronics Technology
Hield College
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