Skilled in building relationships, communicating effectively, and navigating challenges to deliver results. Known for a collaborative mindset, quick adaptability to changing priorities, and a commitment to exceeding goals and customer expectations.
Overview
31
31
years of professional experience
Work History
Field Supervisor
USIC Locating Services
04.2024 - Current
Supervised field operations team of 20+, to complete projects within established timeline while ensuring compliance with regulations and policies.
Maintained accurate records of field activities, ensuring proper documentation was completed for internal reviews and audits.
Managed inventory of tools, parts, and supplies to ensure uninterrupted work.
Resolved customer and contactor complaints to maintain satisfaction.
Created schedules for team and wrote and conducted Reviews. Conduct performance assessments and reviews.
Utility Technician
USIC Locating Services
04.2004 - 04.2023
Contributed to positive working relationships with utility companies and contractors by ensuring compliance with all applicable rules regarding utility location and documentation processes.
Streamlined project timelines by efficiently completing locate requests within designated time frames.
Facilitated clear communication with construction crews, homeowners, and other stakeholders regarding utility locations and potential hazards.
Provided mentorship to new technicians, fostering professional growth and development within the team.
Guest Relations Manager
St. Catherine's Hospital
10.1994 - 04.2004
Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
Conducted regular training sessions and drills for staff to keep up to date with safety regulations.
Education
High School Diploma -
Tremper High School
Kenosha, WI
06.1990
Skills
Microsoft Office
Relationship builder
Schedule coordination
Team player
Project management
Time Management
Timeline
Field Supervisor
USIC Locating Services
04.2024 - Current
Utility Technician
USIC Locating Services
04.2004 - 04.2023
Guest Relations Manager
St. Catherine's Hospital
10.1994 - 04.2004
High School Diploma -
Tremper High School
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