Christopher Beach
Lake Placid
Summary
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
I have been an instructor for the State of Florida teaching the pre-requisite course for Pre-Engineered Systems since 2022 teaching 4 classes a year.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Branch Manager
Summit Fire Security
Lake Placid
02.2021 - Current
- Streamlined daily operations to enhance branch efficiency and customer satisfaction.
- Implemented safety protocols ensuring compliance with industry regulations.
- Oversaw inventory management, optimizing stock levels and minimizing waste.
- Trained new employees on company policies and operational procedures for effective integration.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Service Manager
Mid State Fire Equipment Inc
Lake Placid
08.2000 - 02.2021
- Managed service operations for fire equipment maintenance and repair.
- Oversaw scheduling and logistics for service appointments and technician assignments.
- Trained staff on safety protocols and equipment handling procedures.
- Developed standard operating procedures for service delivery efficiency.
- Coordinated with suppliers to ensure timely availability of parts and tools.
- Led customer service initiatives to enhance client satisfaction and communication.
- Monitored compliance with industry regulations and safety standards in services provided.
- Facilitated team meetings to discuss performance, challenges, and improvements in service processes.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
Skills
- Operations management
- Financial performance
- Safety compliance
- Team leadership
- Employee training
- Process improvement
- Performance reviews
Certification
- Licensed Florida Fire Equipment Dealer Fire Extinguishers 10 Years
- Licensed Florida Fire Equipment Dealer Pre-Engineered Systems 10 Years
- Permitted Fire Extinguisher Technician Florida 26 Years
- Permitted Pre-Engineered System Technician 26 years
Timeline
Branch Manager
Summit Fire Security
02.2021 - Current
Service Manager
Mid State Fire Equipment Inc
08.2000 - 02.2021