Christopher Beltrami
Hialeah,FL
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Miami Lakes Hotel
04.2018 - 06.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Server Shift Leader
Ruby Tuesday
02.2016 - 04.2018
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Store Clerk
EFollett
02.2017 - 03.2018
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Server Shift Leader
On The Border Cantina And Grill
03.2012 - 02.2016
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - Hospitality Administration And Management
Miami Dade College
Miami, FL04.2024
Associate of Arts - Hospitality Administration And Management
Miami Dade College
Miami, FL06.2018
High School Diploma -
Miami Lakes Educational Center
Miami Lakes, FL07.2009
Skills
- Shift Scheduling
- Payment Oversight
- Check-In and Check-Out Procedures
- Telephone Etiquette
- Property Tours
- Credit and Cash Payments
Languages
English
Native or Bilingual
Timeline
Front Desk Supervisor
Miami Lakes Hotel
04.2018 - 06.2022
Store Clerk
EFollett
02.2017 - 03.2018
Server Shift Leader
Ruby Tuesday
02.2016 - 04.2018
Server Shift Leader
On The Border Cantina And Grill
03.2012 - 02.2016
Bachelor of Arts - Hospitality Administration And Management
Miami Dade College
Associate of Arts - Hospitality Administration And Management
Miami Dade College
High School Diploma -
Miami Lakes Educational Center
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