Christopher Benham
Edina,MN
Summary
I am an easy person to get along with. I am a team player who leads by example. Always willing to help another and great in customer service. I take the initiative when tasks need completing.
Overview
30
30
years of professional experience
Work History
Overnight Stocker
Target
04.2020 - 10.2020
- Stocked shelves efficiently to ensure product availability and organization throughout store.
- Assisted with inventory management, including receiving and processing shipments.
- Maintained cleanliness and safety standards in stock areas to promote operational efficiency.
- Collaborated with team members to optimize stocking processes during overnight shifts.
- Identified and addressed product placement issues to enhance customer shopping experience.
- Utilized hand-held devices for inventory tracking and stock replenishment tasks.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Area Manager
Propark Management
08.2015 - 07.2018
- Managed daily operations to ensure compliance with company policies and procedures.
- Coordinated team activities to optimize workflow and improve productivity.
- Trained new employees on safety protocols and operational standards.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Closing Manager
Kenny's Restaurant
03.2008 - 07.2015
- Directed closing procedures to guarantee adherence to company policies and regulatory standards.
- Directed team performance by implementing targeted training and mentorship programs.
- Optimized inventory management processes to enhance accuracy and minimize discrepancies.
- Facilitated collaboration among cross-functional teams to drive process improvements in closing operations.
- Oversaw closing shift operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on closing procedures and best practices.
- Coordinated with kitchen staff to finalize nightly food preparation and storage tasks.
- Managed cash handling procedures, ensuring accurate end-of-day reconciliations.
- Enhanced customer satisfaction by addressing feedback during closing shifts promptly.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Oversaw preparation and finalization of all closing documents, ensuring accuracy and legality.
Flight Attendant
Northwest Airlines
08.1990 - 04.2005
- Ensured passenger safety through compliance with FAA regulations and emergency procedures.
- Delivered exceptional customer service by addressing passenger needs and resolving conflicts effectively.
- Coordinated in-flight services, including meal distribution and beverage selection, enhancing overall travel experience.
- Mentored junior flight attendants on best practices for safety protocols and customer service excellence.
- Conducted pre-flight safety checks to ensure aircraft readiness and compliance with operational standards.
- Collaborated with cabin crew to maintain a cohesive team environment focused on delivering high-quality service.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Education
Advanced Culinary Arts Certificate - Culinary Arts
Century College
White Bear Lake, MN05.2023
High School Diploma -
Edina High School
Edina, MN06.1987
Skills
Customer relationship management
Inventory auditing
Quick learner
Customer service
Attention to detail
Teamwork and collaboration
Time management
Dependable and reliable
Stocking
Safety processes and procedures
Motivated team player
Cash register operations
Timeline
Overnight Stocker
Target
04.2020 - 10.2020
Area Manager
Propark Management
08.2015 - 07.2018
Closing Manager
Kenny's Restaurant
03.2008 - 07.2015
Flight Attendant
Northwest Airlines
08.1990 - 04.2005
Advanced Culinary Arts Certificate - Culinary Arts
Century College
High School Diploma -
Edina High School