Christopher Bentley
Chicago,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Diligent trainer and mentor with exceptional management abilities and results-driven approach. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon LLC (Krus Delivery Service)
11.2019 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Manager
McDonald's
03.2023 - 08.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained professional, organized, and safe environment for employees and patrons.
Crew Member
Java Cafe
08.2021 - 06.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Security Officer
Monterreysecurity
12.2016 - 03.2020
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
Bachelor of Arts - Criminal Justice
Eastern Illinois University
Charleston, IL12.2024
High School Diploma -
Phoneix Military Academy
Chicago, IL03.2017
Skills
- Vehicle Maintenance
- Dispatch Communication
- Business Administration
- Staff Development
- Operations Management
- Strategic Planning
- Staff Management
- Complex Problem-Solving
- Event Planning
- Information Protection
- Property Security
- Customer Service
Timeline
Manager
McDonald's
03.2023 - 08.2023
Crew Member
Java Cafe
08.2021 - 06.2023
Delivery Driver
Amazon LLC (Krus Delivery Service)
11.2019 - Current
Security Officer
Monterreysecurity
12.2016 - 03.2020
Bachelor of Arts - Criminal Justice
Eastern Illinois University
High School Diploma -
Phoneix Military Academy
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