Versatile support specialist with experience in computer repair, network setup, and user troubleshooting, along with donor scheduling and patient service in healthcare environments. Known for organized follow-through, accurate record handling, and responsive communication with clients, patients, and team members.
Work History
Blood Donor Specialist / Recruiter
2 Years 11 Months
Inova Health System | Sterling, VA | 11.2023 - Current
Reviewed donor eligibility and completed intake forms for blood collection.
Supported donor check-in, screening, and consent steps at donation sites.
Coordinated donor communications via phone, email, and appointment reminders to enhance donor engagement.
Scheduled donor appointments through Inova donor services systems to ensure efficient donation flow.
Recruiter
4 Years 9 Months
Loudoun County Leesburg Volunteer Fire Squad | Leesburg, VA | 01.2022 - Current
Coordinated community outreach efforts to recruit volunteer candidates for Leesburg fire squad.
Independent Computer Consultant
18 Years 9 Months
Self | , VA | 01.2008 - Current
Diagnosed and resolved hardware and software issues for independent client systems, enhancing overall functionality.
Configured multiple small home networks, optimizing wired and wireless connectivity for user needs.
Built multiple PCs to match end-user specifications.
Patient Care Technician
11 Months
HCA Healthcare | McLean, VA | 12.2022 - 11.2023
Monitored and documented vital signs in electronic health records to ensure accurate patient assessments.
Assisted HCA nurses with bedside patient care to enhance patient comfort and well-being.
Provided personal care support for patients, including bathing, grooming, dressing, and toileting, to maintain dignity and hygiene.
Moved patients safely using lifts, wheelchairs, and gait belts.
Patient Safety Sitter
11 Months
Inova Health System | Leesburg, VA | 01.2022 - 12.2022
Monitored patients for fall, elopement, and self-harm risks to ensure timely interventions at Inova Health System.
Reported changes in patient behavior to nursing staff and care team for immediate response.
Maintained safe bedside environment by adhering to Inova safety protocols, promoting patient well-being.
Asset Protection Investigator
7 Years
Burlington Coat Factory | Sterling, VA | 06.2015 - 06.2022
Investigated suspected theft, fraud, and policy violations across Burlington retail locations.
Documented incident reports and case notes for Asset Protection reviews.
Monitored Burlington sales floor using CCTV and store surveillance systems.
Interacted with store associates, customers, and leadership during investigations.
Supported Burlington safety procedures through audits and store walkthroughs.
Volunteer Rescue Squad
3 Years
Loudoun County Sterling | Sterling, VA | 09.2016 - 09.2019
Contributed to team by learning CPR, First Aid, NIMS, and other life-saving skills.
Engaged potential members through outreach activities to enhance recruitment efforts.
Head of Security
6 Years
Iris Lounge | Reston, VA | 01.2011 - 01.2017
Coordinated nightly security operations for Iris Lounge, ensuring safety and compliance.
Monitored lounge entry points and verified guest access to maintain security standards.
Collaborated with management and local authorities during emergency incidents to ensure effective response.
Construction Assistant
8 Years
Room 4 Improvement | Alexandria, VA | 01.2002 - 01.2010
Established renovation sites with tools, materials, and safety gear to ensure crew readiness.
Supported carpenters with demolition, framing, and finish work on home improvement jobs.
Coordinated supply distribution for job assignments to maintain project timelines.
IT Technical Support Specialist
1 Year 6 Months
Northrup Grumman | Fairfax, California | 06.2007 - 12.2008
Supported Northrop Grumman users with hardware, software, and login issues.
Installed and configured Windows devices, peripherals, and approved applications.
Education
Associate of Applied Science - Information Technology
Westwood College | Boulder, CO | 07-2012
High school diploma or GED
TC Williams | Alexandria, VA
Skills
Blood collection procedures
Patient observation
Patient care and assistance
Vital signs monitoring
Team collaboration
Medical terminology knowledge
HIPAA compliance knowledge
Customer service and support
Talent acquisition
Volunteer coordination
Community engagement
Account management
Problem resolution
Donor feedback analysis
Data management
Database management
Data analysis
CRM management
Server management
Attention to detail
Team collaboration
Communication development
Volunteer coordination
Personal Information
Work Permit: US work authorization
Certification
BLS Certification
AED Certification
First Aid Certification
CPR Certification
National incident management system
Timeline
Blood Donor Specialist / Recruiter
Inova Health System
11.2023 - CurrentRead More
Patient Care Technician
HCA Healthcare
12.2022 - 11.2023Read More
Patient Safety Sitter
Inova Health System
01.2022 - 12.2022Read More
Recruiter
Loudoun County Leesburg Volunteer Fire Squad
01.2022 - CurrentRead More
Volunteer Rescue Squad
Loudoun County Sterling
09.2016 - 09.2019Read More
Asset Protection Investigator
Burlington Coat Factory
06.2015 - 06.2022Read More
Head of Security
Iris Lounge
01.2011 - 01.2017Read More
Independent Computer Consultant
Self
01.2008 - CurrentRead More
IT Technical Support Specialist
Northrup Grumman
06.2007 - 12.2008Read More
Construction Assistant
Room 4 Improvement
01.2002 - 01.2010Read More
Westwood College
Associate of Applied Science from Information Technology