Christopher Bolin
Sammamish,WA
Summary
Results-driven professional with extensive experience in office management, accounting, and vendor negotiations. Proven ability to thrive in high-pressure environments while delivering exceptional executive support and fostering team collaboration. Recognized for strong multi-tasking and prioritization skills, ensuring seamless operations and exemplary customer service. Aiming to leverage expertise to enhance organizational efficiency and drive success within dynamic teams.
Overview
15
15
years of professional experience
Work History
General Manager
Ascend Prime Steak & Sushi
Bellevue, WA
06.2022 - 01.2024
- Lead a team of 180 employees to the restaurant's highest earning year to date
- Oversaw a management team of 14 people including FOH, BOH and Private Dining departments
- Developed a yearly business plan with financial forecasting
- Responsible for planning and executing all holiday and high profile events
- Lead weekly ops calls presenting updates to the ownership group
- Lead daily line-up meeting with staff to provide guidance and coaching to ensure continuous improvement of the team and restaurant
Assistant General Manager
Ascend Prime Steak & Sushi
Bellevue, WA
03.2021 - 06.2022
- Interview, hire, schedule, fire all FOH employees
- Ensure Prompt, friendly service according to company guidelines
- Responsible for implementing sales and marketing strategies
- Train team members on new menu implementation
- Ensure recipe adherence and check ticket times
- Control cash and other receipts by adhering to cash handling and reconciliation procedures
- Manage a team of 6 FOH salary managers and 75 FOH hourly employees
Operations Manager
Forum Social House
Bellevue, WA
07.2019 - 03.2020
- Hired as an Operations Manager in charge of the beverage program and bartender team
- Created an extensive Bartender Training Guide including steps of service, bartending technique and edict, cash handling procedures, bar knowledge and selling techniques
- Created a cocktail list of 29 cocktails; including a modern twist on classic cocktails, original creations, draft cocktails and slushy cocktails
- Developed a bottle service program for the Rockwell Lounge portion of the venue
- Responsible for interviewing and hiring a 15 person bartender team to open a new venue
Lead Bartender
Ascend Prime Steak & Sushi
Bellevue, WA
05.2018 - 11.2018
- Was asked to join the opening team of a high end rooftop restaurant as the lead bartender
- Responsible for creating, maintaining and executing a beverage program that will appeal to the high end patrons of the restaurant
- Participated and won the Battle of the Bartenders competition hosted by Civility and Unrest and Ketel One
Restaurant Manager, Lead Bar, Bar Manager & Bartender
Pearl Bar & Dining
Bellevue, WA
05.2010 - 05.2018
- Began working as a server/bar back and was quickly promoted to bartender
- After a year and a half, I was promoted to lead bartending role with management responsibilities including supervising shifts
- After two years with the company, I was promoted to restaurant manager overseeing 50 employees along with additional responsibilities for hiring, firing, and training
- Working directly under the owners as the only other manager for the past 5 years
Marketing Representative, Allstate Customer Service Team & Processor
Griffin Underwriting Services
Bellevue, WA
10.2014 - 05.2017
- Began working at Griffin in October 2014 and began an expedited training program
- At the time training for the position took 3 months; I finished training after 1 month
- Became a leader of the processing team and at 6 months was offered the opportunity to train our new hires in the same position
- Helped implement a new submission process as well as an updated training program
- Promoted to Allstate Customer Service team where I was responsible for advising retail agents on market availability, setting up renewal files for our underwriters, monitoring underwriter’s accounts while they are out of the office
- Promoted to Marketing Representative for the firm
- Traveled the country to visit agents, represent the company at conferences, and educate clients on new products
- Maintained a strong knowledge of products provided by Griffin while responsible for providing and developing continuing education for our clients through online webinars as well as face to face meetings
Bartender
The Ram Restaurant & Brewery
Tacoma, WA
06.2009 - 01.2010
Volunteer
Cyril Ross AIDS Orphanage
Tunapuna, Trinidad & Tobago
01.2009 - 05.2009
Education
Business Administration/Marketing
Pacific Lutheran University
Tacoma, WAgeneral undergraduate college courses
Wenatchee Valley College
Wenatchee, WASkills
- Effective Relationship Management
- Customer Relations
- Interdepartmental Teamwork
- Strong communication skills (verbal and written)
- Project Coordination
- Detail-Oriented Organizational Abilities
- Proficient in Microsoft Office Suite
- Financial forecasting
- Event planning
- Team management
- Customer service
- Staff training
- Operational efficiency
- Departmental operations management
Competencies And Skills
- Strong Relationship Building
- Customer Service
- Multi-team Collaboration
- Strong Communication Skills (Verbal & Written)
- People & Project Management
- Strong Organizational Skill
- Proficient in all Microsoft Word, Excel, Outlook & PowerPoint
References
References available upon request.
Timeline
General Manager
Ascend Prime Steak & Sushi
06.2022 - 01.2024
Assistant General Manager
Ascend Prime Steak & Sushi
03.2021 - 06.2022
Operations Manager
Forum Social House
07.2019 - 03.2020
Lead Bartender
Ascend Prime Steak & Sushi
05.2018 - 11.2018
Marketing Representative, Allstate Customer Service Team & Processor
Griffin Underwriting Services
10.2014 - 05.2017
Restaurant Manager, Lead Bar, Bar Manager & Bartender
Pearl Bar & Dining
05.2010 - 05.2018
Bartender
The Ram Restaurant & Brewery
06.2009 - 01.2010
Volunteer
Cyril Ross AIDS Orphanage
01.2009 - 05.2009
Business Administration/Marketing
Pacific Lutheran University
general undergraduate college courses
Wenatchee Valley College
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