Christopher Bollinger
Orange,CA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction, contribute to company success. Performance driven, versatile and adaptable in any position to exceed customer needs and company goals.
Overview
22
22
years of professional experience
Work History
Delivery Driver/Cook
Valentino's Pizza
Orange, CA
11.2014 - 07.2016
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Completed on-time deliveries by choosing best and most efficient routes
Dispatcher
Time Warner Cable
Garden Grove, CA
03.2008 - 09.2014
- Perform daily routing of field service work orders using Work Assure
- Manage technician routes using Work Assure to ensure customer commitments are met
- Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems
- Contact appropriate technicians to resolve system/plant outages by following established procedures
- Build work orders and confirm available schedule dates on referrals, new orders and reschedules for technical personnel in accordance to established procedures
- Contact customers to confirm scheduled appointments and verify plant up when outages are reported fixed
- Assist customer service with escalated request in a timely fashion
- Contact customers to confirm scheduled appointments and trouble shoot equipment.
- Evaluated and adjusted over 2 routes based on daily needs, available workers, traffic hazards and weather conditions
Cashier
Stater Bros. Market
Orange, CA
08.2006 - 06.2008
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Temp Worker
Spherion
Orange, CA
09.2006 - 03.2008
- Worked as a temp for Dasani Water preforming quality control checking for label accuracy, expiration dates, and packaging of water bottles in the warehouse
- Worked As a temp for Time Warner Cable preforming quality control duties verifying orders, assisting in set up of their new phone department specifically porting of customer phone numbers
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Loan Processor
Washington Mutual
Orange, CA
04.2000 - 08.2006
- Responsible for verifying and updating information in the company's loan processing system and drawing closing documents, sending documents to settlement agent, performing final calculations, reviewing HUD-1 and signed closing documents and confirming receipt of outstanding conditions needed prior to funding
- Participate in required training on pertinent compliance laws and regulations as required and assisted in training new employees
- Handled any conditions sent from underwriting departments
Delivery Driver
Domino's Pizza
Orange, CA
06.1996 - 04.2000
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Anticipated customers' questions and complaints and skillfully handled concerns.
Education
High School Diploma -
Orange High School
Orange, CA06.1992
Some College (No Degree) - Liberal Arts And General Studies
Santiago Canyon College
Orange, CASkills
- Adaptive team player
- Active listening skills
- Excellent research skills
- Sharp problem solver
- Customer service expert
- Courteous demeanor
- Cooperative Attitude
- Efficient and Detail-Oriented
Timeline
Delivery Driver/Cook
Valentino's Pizza
11.2014 - 07.2016
Dispatcher
Time Warner Cable
03.2008 - 09.2014
Temp Worker
Spherion
09.2006 - 03.2008
Cashier
Stater Bros. Market
08.2006 - 06.2008
Loan Processor
Washington Mutual
04.2000 - 08.2006
Delivery Driver
Domino's Pizza
06.1996 - 04.2000
High School Diploma -
Orange High School
Some College (No Degree) - Liberal Arts And General Studies
Santiago Canyon College
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