Christopher Bradley
Sunnyside,NY
Summary
Guest service professional with experience in front desk operations, reservation systems, and phone etiquette. Skilled in guest relations, floor supervision, and prompt issue resolution in fast-paced venue settings.
Overview
2
2
years of professional experience
Work History
Lead Host
Five Iron Golf
New York, New York
04.2024 - Current
- Greeted guests and supported the check-in process at Five Iron Golf venues.
- Managed incoming phone calls to address guest inquiries and same-day booking changes, ensuring prompt service and guest satisfaction.
- Handled reservations and waitlist updates through booking systems.
- Monitored floor activity and resolved guest concerns promptly.
- Collaborated with food and beverage staff to ensure seamless service, enhancing overall guest experience.
- Trained new hosts on service standards and venue procedures.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Created a welcoming atmosphere by engaging customers in conversation, fostering a positive dining experience.
- Helped with golf simulator setup and guest room assignments.
Education
High School Diploma -
Lagurdia Community College
New York City09-2026
Skills
- Reservation systems
- POS system operation
- Front desk operations
- Event coordination
- Customer service
- Guest relations
- Telephone communication
- Conflict resolution
- Team leadership
Timeline
Lead Host
Five Iron Golf
04.2024 - Current
High School Diploma -
Lagurdia Community College