Christopher Bridges-Williams
Tyler,TX
Summary
Driven hardworking professional with a bachelors in healthcare administration and an associates in medical laboratory technology. 15 Years of experience in a high-volume and fast-paced reference laboratory. Familiar with many healthcare departments, procedures and regulations. Quick learner with a high attention to detail.
Remote consideration:
- Reliable internet with consistent downland speeds of >800 Mbps, upload >50 Mbps.
- Dedicated office area.
Overview
17
17
years of professional experience
Work History
Problem Resolution Specialist
Clinical Pathology Laboratories
02.2021 - Current
- Investigated and resolved client inquiries and complaints quickly and professionally.
- Consistently resolved over 90% of issues within 3 days.
- Conducted audits to identify root causes of common issues as well as mitigate future issues.
- Acted as liaison to ensure clients had a positive experience with company.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated clients about company policies and procedures.
- Promoted superior experience by addressing client concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of company policy and operational changes.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Supply Manufacturing - Lead
Clinical Pathology Laboratories
06.2020 - 07.2021
- Supervised team of 9-12 employees.
- Set goals for department and implemented actions to meet those goals.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Identified problems and implemented effective solutions.
- Communicated job expectations and monitored employees.
- Maintained proper inventory levels.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Customer Service Representative
Clinical Pathology Laboratories
09.2018 - 06.2020
- Answered constant flow of customer calls with minimal wait times.
- Quickly responded to and resolved all customer service issues in timely manner
- Consistently maintained high call volume averaging over 80 calls daily
- Exceeded company quality standards on consistent basis
- Identified opportunities to streamline operations, including add-on testing. Specimen processing and release
- Established and met goals and operations to maximize productivity and outcomes
Medical Laboratory Technician
Clinical Pathology Laboratories
06.2007 - 09.2018
- Prepared specimens for analysis and established proper chronological priorities in testing
- Carefully reviewed test results for accuracy
- Properly calibrated and adjusted malfunctioning equipment to ensure precise test results
- Performed laboratory testing including but not limited to manual differentials on peripheral blood, immunology, titers, blood bank procedures, urinalysis, coagulation, and microscopic analysis
- Maintained current knowledge of developments in technical instrumentation
- Performed diagnostic and therapeutic laboratory procedures
- Assisted in implementation of new procedures and equipment for adoption by laboratory
- Executed hematological tests on over 250 samples daily, including red and white blood cell counts, sickle cell tests, hemoglobin estimations, and coagulation time
- Processed clinical specimens for laboratory testing and archiving
- Scanned documentation and entered into database
- Entered patient, procedure and equipment into computer system
- Collected all pertinent data and calculations to aid physician in interpreting results
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
Education
Bachelor of Science - Healthcare Administration
California Coast University
Santa Ana, CA03.2023
Associate of Applied Science - Medical Laboratory Technology
Tyler Junior College
Tyler, TX05.2006
Skills
- Excellent record keeping and log book maintenance
- Analytical thinker
- Excellent team player
- Works well under pressure and at fast paces
- Extremely organized
- Project management
- Process development and implementation
- Conflict resolution
- Strategic planning
- Unsurpassed work ethic
- Work flow planning
- Excellent customer service skills
- Deadline-oriented
- Exceptional interpersonal communication
Timeline
Problem Resolution Specialist
Clinical Pathology Laboratories
02.2021 - Current
Supply Manufacturing - Lead
Clinical Pathology Laboratories
06.2020 - 07.2021
Customer Service Representative
Clinical Pathology Laboratories
09.2018 - 06.2020
Medical Laboratory Technician
Clinical Pathology Laboratories
06.2007 - 09.2018
Bachelor of Science - Healthcare Administration
California Coast University
Associate of Applied Science - Medical Laboratory Technology
Tyler Junior College
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