Nikiya Jones
Forest Park,GA
Summary
Results-oriented Problem Resolution Specialist with expertise in conflict resolution and process improvement. Leverages critical thinking and effective communication to address complex issues and enhance customer satisfaction. Excels in fast-paced environments, demonstrating strong attention to detail and prioritization skills.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Problem Resolution Specialist
HD Supply
Forest Park, Georgia
03.2024 - 05.2026
- Coordinated with inbound and outbound teams to ensure accuracy of customer orders.
- Conducted inventory and cycle counts to maintain accurate stock levels.
- Performed manual measurements of pallet dimensions to verify proper fit for storage and transport.
Forklift Operator
FedEx Freight
Conley, USA
10.2023 - 05.2026
- Operated forklift to transfer product to loading dock for timely dispatch.
- Moved freight from inbound to outbound to facilitate efficient logistics.
- Cleaned warehouse spaces regularly to maintain safety compliance and operational readiness.
- War proper P P.E, such as still to boots and safety vest.
- Operated forklifts to efficiently transport goods within the facility.
Warehouse Lead
McLane Company
Forest Park, USA
09.2020 - 12.2021
- I lead a small team of 15-25 people 5 Nights a week dispatching Route's to Store
Education
Morrow High School
Morrow, GASkills
- Client communication
- Problem-solving
- Data analysis
- Process improvement
- Inventory management
- Warehouse management
- Warehouse Experience
- Cycle Counting
- Report generation
- Computer literacy
- Microsoft Office
- Microsoft Word
- Food Safety
- Food Handling
- Heavy equipment operation
- Pallet jack
- RF scanner
- Cherry picker
- Materials handling
- Stocking
- Team collaboration
- Hardworking
- Team player
- Willing to learn something new
- Basic math
- Supervising Experience
- Management
- Customer engagement
Certification
Forklift Certification
Timeline
Problem Resolution Specialist
HD Supply
03.2024 - 05.2026
Forklift Operator
FedEx Freight
10.2023 - 05.2026
Warehouse Lead
McLane Company
09.2020 - 12.2021
Morrow High School