Kristen Greiner
Pittsburgh,PA
Summary
Skilled professional with track record in resolving complex issues, ensuring optimal outcomes, and maintaining high standards. Adept at balancing team collaboration and delivering solutions, known for adaptability in dynamic environments. Strong communication, analytical, and problem-solving skills combined with focus on achieving results and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Problem Resolution Specialist
Quest Diagnostics
Pittsburgh, PA
12.2002 - Current
- Consistently met or exceeded assigned targets for resolving customer inquiries within established time frames
- Built relationships with customers through proactive engagement initiatives such as follow-up calls or emails
- Maintained accurate records of all customer interactions and resolutions
- Communicated with fellow employees to share information and resources to support problem-solving strategy
- Determined and defined cause of problem to identify, prioritize and select alternatives
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Navigated multiple computer systems and applications and utilized search tools to find information
- Made appropriate account corrections to resolve customer problems
- Established trust with customers by demonstrating empathy, listening actively, and taking ownership of their issues until fully resolved.
Education
High School Diploma -
Seton LaSalle High School
Pittsburgh, PA06.1989
Skills
- Time management
- Team collaboration
- Problem identification
- Creative solutions
- Inventory tracking
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Verbal and written communication
- Issue and complaint resolution
Timeline
Problem Resolution Specialist
Quest Diagnostics
12.2002 - Current
High School Diploma -
Seton LaSalle High School
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