HALEY DARGATZ
Footlocker Distribution Center
Clay Center
7
years of professional experience
Detail-oriented Inventory Control & Quality Assurance professional with expertise in inventory reconciliation, purchase order tracking, and vendor management. Strong background in inventory reconciliation, resolving stock variances, and establishing SOPs to maintain strict supply chain controls. Seeking to leverage comprehensive background in inventory control and supplier communication as a Procurement Coordinator.
Work History
Problem Resolution Specialist
7 Months- * Inspect and process customer returns by verifying product condition, accuracy, and eligibility.
* Investigate and correct inventory discrepancies to ensure products are stored in their assigned warehouse locations.
* Perform empty-location audits to verify inventory accuracy and identify missing, misplaced, or unrecorded merchandise.
* Repair or replace damaged packaging to protect merchandise and maintain warehouse quality standards.
* Update inventory records and resolve product-location issues using warehouse management systems.
Service Desk Technician
2 Years 10 Months- Delivered expert technical support for Apple devices, resolving hardware, software, and network-related issues to ensure seamless end-user experiences.
- Managed service tickets, tracked issue resolution progress, and ensured timely follow-ups with customers.
- Diagnosed customer issues and provided step-by-step guidance via phone and email to resolve technical problems effectively.
- Managed service tickets and tracked issue resolution progress, ensuring timely follow-ups to enhance customer satisfaction.
- Developed and maintained a troubleshooting database, streamlining issue resolution processes to improve support efficiency.
Order Fulfillment Specialist
1 Year- Supervised end-to-end order fulfillment operations, packaging, and shipments, ensuring strict alignment with accuracy goals.
- Tracked operational KPIs (order accuracy, delivery timelines, customer satisfaction) to consistently meet monthly performance targets.
- Authored and implemented Standard Operating Procedures (SOPs) to ensure operational compliance and clarity across team workflows.
Shipping/Receiving Inspector
2 Years 1 Month- Reconciled incoming and outgoing shipments against purchase orders, invoices, and shipping paperwork to ensure exact data accuracy.
- Maintained vendor communication to resolve part discrepancies, address defective components, and ensure compliance with MIL-STDs.
- Coordinated inbound and outbound freight, ensuring timely delivery while minimizing shipment errors and delays.
Education
Associate's
Skills
Process Optimization
Quality Control
Problem analysis
FileMaker
Microsoft Office
Multi-tasking & Time Management
Customer Service
Database Management
Interests
Gaming
Recording and Playing Music
Python
AI
Hiking
Timeline
Problem Resolution Specialist
Footlocker Distribution Center
01.2026 - CurrentRead More
Service Desk Technician
Conduent
11.2022 - 09.2025Read More
Order Fulfillment Specialist
MaxQ Research
11.2021 - 11.2022Read More
Shipping/Receiving Inspector
Vermillion Inc
10.2019 - 11.2021Read More
Conservatory of Recording Arts and Sciences
Associate's
Read More