Joey Mestre
Vernon,CT
Summary
Hardworking logistic specialist, with reliable, safety-conscious mindset and 13 years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading and unloading trucks and order picking and packing.
Overview
3
3
years of professional experience
Work History
Problem Resolution Specialist
Amazon
Windsor, CT
01.2024 - Present
- Provided technical support to troubleshoot customer inquiries and resolve issues.
- Established quality assurance standards for all problem resolution activities.
- Maintained a safe, clean, and organized work environment at all times.
- Inspected material handling equipment for any damages before use.
- Followed safety procedures while operating powered industrial vehicles.
Outbound Supervisor
Freight Handlers Inc
Manchester, CT
05.2021 - 01.2024
- Facilitate pre shift safety meetings
- Ensure orders are processed in accordance with the customer service standards
- Preform quality control on completed pallets of product to ensure best standards are being kept
- Resolve any discrepancies between the Manhattan system and pick slots brought forth by the selectors
- Supervised and managed a team of outbound customer service representatives to ensure daily goals were met.
- Trained over 100 new employees on company standards and safety procedures.
Selection Trainer
Freight Handlers Inc
Manchester, CT
05.2021
- Certified over 100 associates on warehouse heavy equipment from double pallet jacks to reach trucks
- Assisted in incident investigations finding leading cause and root causes
- Assisted management with the start up meetings, leading stretch and flex, and boosting moral
- Demonstrate flexibility while cross training with multiple roles to meet the needs on the organization.
Education
General Studies -
Hartford Adult Education
Skills
- Microsoft Word
- Excel
- Outlook
- Inventory Control
- Prepare/deliver group presentations
- Department Oversight
- KPI Tracking
- Profit and Loss Accountability
- Delegation
- Proficient in Workday
- Safety Monitoring____EHS Safety Audits
- DART Safety Rating
- Pallet jack certifier
- Shipment Coordination
- (QIP) Quality Inspection Process
- (OLPN)Outbound license Plate Number
- (YMS)Yard Management System
- Logistics Coordination
- Quality Assurance
- Recruitment
Timeline
Problem Resolution Specialist
Amazon
01.2024 - Present
Outbound Supervisor
Freight Handlers Inc
05.2021 - 01.2024
Selection Trainer
Freight Handlers Inc
05.2021
General Studies -
Hartford Adult Education