Oleydis Hanet Rodriguez LLarru
Las Vegas,NV
Summary
Driven Problem Resolution Specialist with a proven track record at Self Employed Services, excelling in problem analysis and organization skills. Achieved high customer satisfaction by effectively resolving complex issues and maintaining confidentiality. Skilled in electronic filing software and assertive communication, consistently exceeding performance metrics without compromising accuracy or speed.
Overview
3
3
years of professional experience
Work History
Problem Resolution Specialist
Self Employed Services
01.2021 - Current
- Resolved complex customer issues by conducting thorough research and collaborating with cross-functional teams. Consistently met or exceeded performance metrics related to problem resolution speed, accuracy, and customer satisfaction levels with effective communication throughout the resolution process.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions for future reference.
- Prepared tax returns , amendments to resolve state and federal notices for clients in various industries according to government regulations and requirements.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients. Identity verification (Id me )and computer solver for information theft or double accounts.
- Stayed up-to-date on changes to immigration policies and legislation, ensuring accurate advice to clients at all times.
- Assisted clients in obtaining visas by navigating complex immigration processes and requirements. (Work Permit, Residence , Parolle, Reunification. SPECIALIST IN PROCEDURES FOR CUBAN CITIZENS.)
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
Education
Associate of Science - Taxation
Universidad De Impuestos
Florida City, FL12.2020
Bachelor of Science - Economics
UNIVERSIDAD DE PINAR DEL RIO
CUBA 07.2006
Associate of Science - Business Administration, Marketing, Public Relation
Administrative School
Pinar Del Rio , Cuba03.2006
Skills
- Problem Analysis
- Data Interpretation and Data Entry
- Transactions
- Document Preparation
- Organization skills
- Electronic Filing Software
- Claims Processing
- Appointment Scheduling
- Microsoft Teams and Office 365 Security
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Problem Resolution Specialist
Self Employed Services
01.2021 - Current
Associate of Science - Taxation
Universidad De Impuestos
Bachelor of Science - Economics
UNIVERSIDAD DE PINAR DEL RIO
Associate of Science - Business Administration, Marketing, Public Relation
Administrative School
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