SUSAN NUNEZ
Lake Elsinore,USA
Summary
Quality-oriented professional with over 7 years of experience and a proven knowledge of regulatory compliance, data collection, analysis, and customer service. Aiming to leverage my skills to successfully fill a leadership role.
Results-driven Problem Resolution Specialist known for unparalleled productivity and efficient task completion. Specialize in conflict resolution, process improvement, and customer satisfaction optimization.
Overview
16
16
years of professional experience
Work History
Problem Resolution Specialist
Quest Diagnostics Nichols Institute
San Juan Capistrano
01.2024 - Current
- Researched and implemented innovative solutions for customers to ensure the most efficient resolution possible.
- Demonstrated strong problem-solving skills and knowledge of computer systems and networks to identify root causes of technical difficulties.
- Analyzed and generated various solutions to choose the best one to put into action.
- Conducted regular audits of specimen processing activities to ensure compliance with established standards and improve overall accuracy.
- Developed proficiency in laboratory information systems, including LIS, specimen processing, result reporting and data management.
- Conduct detailed trending reports summarizing overall performance metrics.
- Performed quality assurance tests after each issue was resolved to ensure satisfactory results were achieved.
- Provided training support for new hires related to laboratory policies, procedures and protocols.
- Utilized knowledge of histology techniques to accurately process tissue samples.
Specimen Management Additional Services
Quest Diagnostics Nichols Institute
San Juan Capistrano
07.2022 - Current
- Generated reports on unprocessed accessions, unreleased tests, and missing specimens (PMIA) to enhance tracking and resolution.
- Review data for accuracy, reporting discrepancies to appropriate staff members.
- Wrote deviation reports and gathered statistics for protocols and trend analysis to support compliance and improve processes.
- Isolated, identified, and prepared specimens for laboratory examination.
- Distribute specimens to appropriate departments or reference laboratories for analysis.
- Prepared excess samples for proper storage to maintain sample integrity. for storage or retesting.
- Implemented quality assurance processes to verify accuracy of results before reporting, ensuring reliability and integrity of data.
- Verified patient identification against client labels for accuracy. against client labels on tubes containing specimens for testing.
Specimen Technician II
Quest Diagnostics Nichols Institute
San Juan Capistrano
02.2020 - Current
- Communicated and worked effectively as part of team.
- Communicated daily to supervisor trends, concerns and compliance issues.
- Prepared laboratory specimens for various analysis and testing.
- Ensured accuracy in tracking, labeling, accessioning and storing patient specimens.
- Perform quality assurance checks to ensure efficiency and accuracy.
- Researched and resolved any production errors while escalating when necessary.
- Resolve any production errors as requested by management.
- Identified, evaluated and resolved reasons for delinquency.
- Helped lead the team in their daily processes and procedures.
Specimen Technician I
Quest Diagnostics Nichols Institute
San Juan Capistrano
07.2019 - Current
- Use computers, computer-interfaced equipment, robotics or high-technology industrial applications to perform work duties.
- Keep detailed logs of all work-related activities.
- Clean, maintain and prepare supplies and work areas.
- Identified problems and in some cases, resolved issues with specimen types such as missing information, etc.
- Deliver biological specimens to the laboratory to ensure accurate processing.
- Properly prepare and store excess specimen samples.
Specimen Technician III
Quest Diagnostics Nichols Institute
San Juan Capistrano
01.2022 - 01.2024
- Prepare biological specimens to the laboratory to ensure accurate processing.
- Documents specimen quality issues and take appropriate action to ensure proper handling and disposition of all test requests.
- Accepts/rejects specimens based on laboratory standard policies and procedures.
- Properly prepare and store excess specimen samples.
- Separates various human specimens with proper labeling, categorization, and temperature.
- Routinely exhibit safe and sanitary work practice through continuous assessments and certifications.
- Recorded control values from technical instruments to maintain reliability and validity of test results.
Veterinarian Assistant
Lake Elsinore Animal Hospital
Lake Elsinore
11.2015 - 12.2015
- Assumed delegated responsibility of Attending Veterinarian during absence of Attending Veterinarian.
- Developed and monitored hospital-specific client compliance protocols and procedures.
- Provided excellent customer service in high volume environment.
- Performed veterinary rounds as scheduled and provided clinical care and preventive medicine support.
Animal Caretaker
Nurtured by Nature
Valley Center, CA
08.2015 - 12.2015
- Conducted daily animal health and welfare assessments.
- Monitored of animal health, both physical and behavioral.
- Open to exam behaviors, and health from exotic rescues.
Animal Caretaker
Alicia Pet Care Center
Mission Viejo
09.2010 - 11.2011
- Monitored general health, environmental conditions and keeping daily records.
- Monitored of animal health, both physical and behavioral.
- Restrained and manipulated animals for routine and emergency procedures.
- Provided animal husbandry and care including provision of feed, water and enrichment materials.
Education
Certification in Veterinary Technology -
American College of Healthcare
Riverside, CAHigh School Diploma -
Ortega High School
Lake Elsinore, CASkills
- Microsoft Excel
- Microsoft Word
- Outlook
- IDAA Software
- QLS Software
- Sunquest System
- LIS Software
- Data management
- Problem resolution
- Team collaboration
- Problem analysis
Timeline
Problem Resolution Specialist
Quest Diagnostics Nichols Institute
01.2024 - Current
Specimen Management Additional Services
Quest Diagnostics Nichols Institute
07.2022 - Current
Specimen Technician III
Quest Diagnostics Nichols Institute
01.2022 - 01.2024
Specimen Technician II
Quest Diagnostics Nichols Institute
02.2020 - Current
Specimen Technician I
Quest Diagnostics Nichols Institute
07.2019 - Current
Veterinarian Assistant
Lake Elsinore Animal Hospital
11.2015 - 12.2015
Animal Caretaker
Nurtured by Nature
08.2015 - 12.2015
Animal Caretaker
Alicia Pet Care Center
09.2010 - 11.2011
Certification in Veterinary Technology -
American College of Healthcare
High School Diploma -
Ortega High School