Tremeccia Kilpatrick
Tallahassee
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Problem Resolution Specialist
Alight Solutions
07.2023 - 02.2024
- Developed and implemented new problem resolution strategies, resulting in improved overall customer experience.
- Participated in regular team meetings to share best practices and discuss ongoing challenges in problem resolution efforts.
- Established trust with customers by demonstrating empathy, listening actively, and taking ownership of their issues until fully resolved.
- Trained and mentored new team members to ensure consistent quality of service across the department.
- Managed a caseload of challenging customer issues, prioritizing and resolving them in a timely manner.
- Monitored trends in customer complaints to identify areas for improvement and proactively address potential problems.
- Provided feedback to management on customer concerns and suggestions for improving overall problem resolution efforts.
- Consistently met or exceeded performance metrics related to problem resolution speed, accuracy, and customer satisfaction levels.
Cashier
Aramark
09.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Home Health Aide
Partnership Health Center
11.2021 - 11.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Cashier
Whatabuger
06.2018 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL12.2024
GED -
Lively Technical Center
Tallahassee, FL02.2022
Skills
- Problem Analysis
- Assertiveness
- Data Interpretation
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
Timeline
Problem Resolution Specialist
Alight Solutions
07.2023 - 02.2024
Cashier
Aramark
09.2022 - 06.2023
Home Health Aide
Partnership Health Center
11.2021 - 11.2022
Cashier
Whatabuger
06.2018 - 11.2021
Associate of Arts -
Tallahassee Community College
GED -
Lively Technical Center
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