Christopher Brito
Gold Street Pizza and Brew
Albuquerque
19
years of professional experience
Dedicated manager with a proven track record in enhancing guest satisfaction, team leadership, and efficient operations. Successfully developed training initiatives and customer service strategies to boost performance and retention.
Work History
Manager
6 Years 5 Months- Led daily operations, ensuring optimal workflow and staff alignment with business goals.
- Developed training programs for new hires, enhancing team performance and retention.
- Developed and implemented customer service strategies aimed at improving guest satisfaction scores.
- Implemented customer service initiatives, elevating guest satisfaction scores significantly.
- Coordinated staff schedules to optimize labor costs while maintaining service quality.
- Fostered a collaborative team environment, encouraging open communication and problem-solving.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Owner
4 Years 2 Months- Developed marketing strategies that increased customer engagement and sales.
- Oversaw daily operations, ensuring efficient workflow and high-quality pizza production.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory control, optimizing stock levels to reduce waste.
- Implemented cost-saving initiatives that enhanced profitability without sacrificing quality.
- Established strong relationships with suppliers to negotiate favorable terms and pricing.
- Analyzed sales data to identify trends and inform menu adjustments for improved profitability.
- Enhanced customer experience by introducing loyalty programs and community engagement events.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Dock Forklift Driver
4 Years 5 Months- Operated dock forklifts to efficiently load and unload freight shipments.
- Ensured compliance with safety regulations while handling hazardous materials.
- Coordinated with team members to optimize workflow and minimize downtime.
- Conducted routine inspections of equipment to maintain operational efficiency.
- Implemented process improvements that enhanced loading and unloading speed.
- Managed inventory discrepancies through accurate documentation and reporting.
- Collaborated with team members in coordinating tasks, maximizing productivity and maintaining a positive work atmosphere.
- Supported warehouse operations by performing general labor tasks such as sweeping floors, cleaning equipment, and organizing storage areas.
- Increased accuracy in order fulfillment by verifying product quantities against invoices before loading onto trucks.
- Streamlined cargo handling processes by effectively prioritizing tasks based on shipment schedules.
- Efficiently navigated narrow aisles while transporting products without causing damage or injury.
- Performed daily equipment checks, ensuring optimal performance levels throughout shifts.
- Reduced product damage by carefully maneuvering forklift to load and unload materials from trucks, racks, and shelves.
- Loaded outbound shipments securely onto transport vehicles following established guidelines.
- Maintained a safe working environment through diligent adherence to safety protocols and procedures.
- Aided in training new employees on proper forklift operations and company policies, fostering teamwork among staff members.
- Implemented best practices in material handling techniques resulting in reduced workplace accidents and increased overall safety.
- Minimized potential hazards within the workspace through swift identification and resolution of issues.
- Enhanced order processing speed by skillfully stacking pallets according to specified guidelines.
- Contributed to on-time shipment scheduling with efficient dock coordination and communication with dispatchers.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Inspected equipment for defects
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Communicated with floor managers to determine merchandise placement.
- Kept accurate records of materials moved within the warehouse to quickly locate inventory and keep facility operating smoothly.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Promoted operational efficiency by maximizing loads on each transfer.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
Dock Forklift Driver
4 Years 3 Months- Collaborated with logistics teams to streamline shipping schedules and reduce delays.
- Consistently met or exceeded performance metrics while adhering to workplace safety standards.
- Trained new staff on safe forklift operation and warehouse procedures.
- Improved warehouse efficiency by expertly operating forklifts
- Expedited loading and unloading processes, ensuring timely delivery of goods to customers.
- Operated dock forklifts to efficiently load and unload freight shipments.
- Ensured compliance with safety regulations while handling hazardous materials.
- Managed inventory discrepancies through accurate documentation and reporting.
- Efficiently navigated narrow aisles while transporting products without causing damage or injury.
- Reduced product damage by carefully maneuvering forklift to load and unload materials from trucks, racks, and shelves.
- Loaded outbound shipments securely onto transport vehicles following established guidelines.
- Maintained a safe working environment through diligent adherence to safety protocols and procedures.
- Aided in training new employees on proper forklift operations and company policies, fostering teamwork among staff members.
- Enhanced order processing speed by skillfully stacking pallets according to specified guidelines.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Communicated with floor managers to determine merchandise placement.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
Education
High School Diploma
Skills
Customer service
Team leadership
Decision-making
Shift scheduling
Workforce planning
Process improvement
Cross-functional teamwork
Cross-functional collaboration
Relationship building
Timeline
Manager
Gold Street Pizza and Brew
03.2020 - 08.2026Read More
Owner
Pizza 9
01.2016 - 03.2020Read More
Dock Forklift Driver
Estes Express
08.2011 - 01.2016Read More
Dock Forklift Driver
R & L Carriers
05.2007 - 08.2011Read More
Rio Grande High School
High School Diploma
Read More