Christopher Brooks
Auburn
Summary
Dynamic and results-oriented Sales Manager with a proven track record of driving success across diverse roles and increasing levels of responsibility. Recognized for exceptional communication and team-building abilities, along with strong analytical, management, and organizational skills. Expertise in sales operations, including revenue management, fleet management, and customer retention, complemented by a talent for training and supervising staff while executing effective sales strategies. Committed to leveraging management expertise and a proactive approach to foster collaboration and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airport Transit Operator
Port of Seattle, SeaTac Airport
05.2023 - Current
- Conducted pre-trip inspections, post-trip inspections, maintaining compliance with safety regulations and protocols.
- Assisted passengers with luggage and special needs, providing exceptional customer service.
- Trained new drivers on operational procedures and safety protocols.
- Ensured timely shuttle service for passengers, maintaining high customer satisfaction.
- Adhere to traffic regulations and report any accidents or injuries immediately.
- Provided excellent customer service through effective, courteous and professional interactions with passengers and colleagues.
Cylinder Technician/CDL Delivery driver
A-Gas
01.2022 - 05.2023
- Quality control testing inbound cylinders for gas purity and type
- Operating Micro GC Equipment
- Loading and unloading trucks with products
- Data entry of testing data
- Assist lab for troubleshooting results
- Assisted in implementing and managing the new exchange program that brought in more new customers and vendors
- Picking up and dropping off refrigerant gas cylinders to customers in different cities and states
- Consolidate refrigerants into half-ton cylinders
- Assisted with sourcing of gas for additional gas to bring to company for reclamation or destruction purposes
- Maintain accurate reports, submit daily work orders and weekly expense reports
Charter Driver
Transwest
06.2020 - 12.2020
- Performed DOT daily inspections on equipment and fuel equipment
- Drove a daily route with scheduled pick-up and drop-off locations for passengers
- Provided excellent customer service to each passenger
Branch Manager
Hertz Corporation
10.2019 - 03.2020
- Fostered positive and customer relationships to drive consistent sales
- Provided customers with product information to promote brand effectiveness and product benefits
- Assisted customers with identifying which products would meet their needs, resulting in successful upselling and cross-selling
- Explained latest promotions, sales incentives, and offerings to promote savings and drive sales
- Maximized profit opportunities by effectively managing time and resources to meet sales objectives
- Processed customer orders and managed multiple tasks in high volume environment
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Consulted with outside parties to resolve discrepancies and create effective solutions for all parties involved
- Customer retention to improve sales
- Leveraged sales expertise to promote fuel service option and damage waivers to capitalize on upsell opportunities
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained good customer relations through regular personal contact responding to customer needs or concerns
- Administrative duties such as filing, scanning, dealing with queries by phone and email, scheduling meetings
- Supervise staff, recruit, trained employees and supported staff to meet their goals
Education
Associates of Science - Criminal Justice
Highline College
09.2011
Skills
- Excellent customer service
- Positive customer relationships
- Operations & financial management
- Strong communications
- Customer relations skills
- MS Excel, PowerPoint, Word, Sales Force
- Leadership & teamwork
- Mentoring and training
- Business development
- Safe driving practices
- Pre-trip inspections
- Defensive driving techniques
- Passenger assistance
Certification
- CDL B
- Passenger endorsement
- Airbreaks
HONORS & ACHIEVEMENTS
Top Seller of District Award, Outstanding Customer Service Award, Outstanding Leadership Award, High-Five recognition.
AREAS OF EXPERTISE
- Sales Management
- Sales expertise
- Finance and accounting management
- Criminal Justice
- Commercial Driver
Timeline
Airport Transit Operator
Port of Seattle, SeaTac Airport
05.2023 - Current
Cylinder Technician/CDL Delivery driver
A-Gas
01.2022 - 05.2023
Charter Driver
Transwest
06.2020 - 12.2020
Branch Manager
Hertz Corporation
10.2019 - 03.2020
Associates of Science - Criminal Justice
Highline College