Stacey Campbell
San Diego,CA
Summary
Bringing twelve plus years of office/customer support experience working within high-volume call center environments. Maintain demonstrated research, analysis, and database management proficiencies. Excellent communicator with strong time-management and customer needs assessment skills. Exercise independent judgment, decision-making, and problem-solving abilities. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
19
19
years of professional experience
Work History
Airport Passenger Assistance Agent
GAT Airline Ground Support
02.2024 - Current
- Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
- Assist with their personal needs and lifting bags at least 50 lbs
- Inspect and verify passenger documentation.
Service Dispatcher II
Hobart Services
02.2023 - 11.2023
- Answer all incoming telephone service requests and log customer service calls with all pertinent information in the system
- Schedule service calls to techs and supply information needed by Service Tech and determine priorities to be assigned to service calls
- Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines
- Maintain Inspection List, Automatic Scale
- Wrapper and General Line
- Maintain File of Equipment
- This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services
- Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc
- Train or cross train other employees as requested
- Follow up on completed service calls to verify customer satisfaction and promote service contracts
- Print out and mail invoices
- Do 3rd party billing
- Schedule PM's Prepare quotes for repairs.
Service Dispatcher II
Hobart Services
10.2021 - 02.2023
- Answer all incoming telephone service requests and log customer service calls with all pertinent information in the system
- Schedule service calls to techs and supply information needed by Service Tech and determine priorities to be assigned to service calls
- Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines
- Maintain Inspection List, Automatic Scale
- Wrapper and General Line
- Maintain File of Equipment
- This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services
- Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc
- Train or cross train other employees as requested
- Follow up on completed service calls to verify customer satisfaction and promote service contracts
- Print out and mail invoices
- Do 3rd party billing
- Schedule PM's Prepare quotes for repairs.
Material Handler II
Carlisle Medical Technologies
04.2021 - 10.2021
- Proficient in all stockroom operations in performance of required technical or routine operational tasks per company policies and procedures
- Assists in maintaining the flow of work and materials based on scheduled supplier deliveries, customer orders, and other internal or external delivery requirements according to established priorities
- Use pallet jack, scales or other machinery to disperse and move material
- May be responsible for maintaining scale or other equipment calibration activities
- Prepare, mark/label/tag and/or package materials or goods for receipt, storage, delivery or shipment according to location or customer requirements
- Maintains a clean, organized work environment and adheres to all safety standards, procedures and regulations
- Contributes to team effort in a collaborative and supportive manner
- Adheres to all factory safety procedures and guidelines
- Generally knowledgeable and/or supports Lean Management (COS) and regulatory (e.g
- ISO, FAA, ITAR, etc.) initiatives or requirements regarding shipping or receiving as applicable
- Assist with Shipping and Receiving
Security Officer
Securitas
01.2020 - 01.2021
- Walking long distances, keeping employees safe, crowd control, keeping an updated record of all visitors that come in and off client’s property, working with police etc., driving to multiple sites, driving long distances, covering shifts as needed
Warehouse Lead
Mohawk Industries
01.2011 - 01.2016
- Leeds functions of warehouse workers on an assigned shift to ensure accuracy and completeness of warehouse responsibilities and on-time shipping
- Direct employees on correct loading process of products on delivery trucks Train new employees in equipment operation, shipping, receiving, loading, unloading, and other warehouse responsibilities
- Certify employees on forklift operation
- Operate lift trucks or other machinery used in preparing and loading flooring products for shipment
- Informally monitor employee performance and provide feedback to management on issues/concerns
- Provide backup in absence of supervisor
- Demonstrate expected safe work habits to others – lead by example
- Assist in leading safety meetings and implementing safety initiatives
- Attend any job-related training deemed necessary by supervision
- Perform other tasks assigned by management.
Warehouse Associate
Mohawk Industries
01.2006 - 01.2011
- Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy, quality and completeness, inventory stock checks, restock and label vendor product, maintain displays (tools), move, store, and replenish material, and conduct daily cycle counts
- Performs receiving duties such as receiving and unloading inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims
- Maintains clean and organized facility by sweeping, trash removal, etc
- May wait on customers and prepare sales slips
- Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management
- Operates forklift and/or crane equipment
- Performs other related duties as required
- The associate is required to walk, stoop, kneel, crouch, or crawl
- While performing the duties of this job, the associate is regularly exposed to moving mechanical parts.
Education
GED -
Johnson County Community College
01.2005
Skills
- Excellent Communication
- Excellent Customer Service
- Computer Skill
- PowerPoint
- Excel
- Employee Relations
- Management
- Microsoft Office Word
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Customer Complaint Resolution
Certificatesheld
Bureau of Security and Investigative Services: California Guard Registration, G6536912, 01/31/2023
Timeline
Airport Passenger Assistance Agent
GAT Airline Ground Support
02.2024 - Current
Service Dispatcher II
Hobart Services
02.2023 - 11.2023
Service Dispatcher II
Hobart Services
10.2021 - 02.2023
Material Handler II
Carlisle Medical Technologies
04.2021 - 10.2021
Security Officer
Securitas
01.2020 - 01.2021
Warehouse Lead
Mohawk Industries
01.2011 - 01.2016
Warehouse Associate
Mohawk Industries
01.2006 - 01.2011
GED -
Johnson County Community College
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