Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of streamlining production processes.
Overview
8
8
years of professional experience
Work History
Event Coordinator
Starbucks
01.2025 - Current
Managed event logistics and operations.
Coordinated schedules and timelines for events.
Brainstormed and implemented creative event concepts and themes.
Managed administrative logistics of events planning, event booking, and event promotions.
Operations Manager TLA
Starbucks
06.2024 - 12.2024
Reduced operational risks while organizing data to forecast performance trends.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Associate Manager
Starbucks
01.2021 - 01.2024
Oversaw training and onboarding process for all newly hired employees within Experience Bar
Remedied issues and conflicts among workers using negotiation and active listening.
Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.
Shift Supervisor
Starbucks
01.2018 - 01.2021
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with partners.
Trained new partners and delegated daily tasks and responsibilities.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.