Christopher Butler
Carrollton
Summary
Dynamic Account Manager with a proven track record at TCI, Inc., excelling in customer service and client relations. Enhanced customer satisfaction through effective problem resolution and staff training. Skilled in teamwork and collaboration, fostering loyalty and repeat business while maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Account Manager
TCI, Inc.
07.2022 - Current
- Provided exceptional customer support through phone, email, and chat channels.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Trained new staff on company policies, procedures, and customer service best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Security Officer
Next Level Solutions, Inc.
01.2019 - 06.2022
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter unauthorized access and maintain order.
- Responded promptly to incidents, ensuring swift resolution and minimal disruption.
- Collaborated with local law enforcement to enhance emergency response strategies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Car Detailer
All Star Cleaning Services, LLC
07.2016 - 04.2020
- Executed thorough cleaning and detailing of vehicles, enhancing customer satisfaction and vehicle appearance.
- Utilized various cleaning tools and products to achieve high-quality results on diverse vehicle types.
- Trained new staff on proper detailing techniques and company standards to ensure consistency in service delivery.
- Developed efficient workflows for vehicle detailing processes, reducing turnaround time while maintaining quality.
- Maintained inventory of cleaning supplies and equipment, ensuring availability for daily operations without disruptions.
Education
No Degree - Graphic Design & Culinary Arts
Johnson & Wales University
Providence, RIHigh School Diploma -
Northrop High School
Fort Wayne IN06-2016
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
TCI, Inc.
07.2022 - Current
Security Officer
Next Level Solutions, Inc.
01.2019 - 06.2022
Car Detailer
All Star Cleaning Services, LLC
07.2016 - 04.2020
No Degree - Graphic Design & Culinary Arts
Johnson & Wales University
High School Diploma -
Northrop High School