Christopher Cabellos

• Managed and coordinated meal breaks
• Opened and closed restaurant in the absence of store management
• Handled escalated concerns between customers and employees
• Ensured all health, safety, and security procedures were followed daily
• Assigned duties to employees based on their role and skills
• Assisted back of the house when needed
• Managed weekly change fund orders
• Balanced cash drawers and cash deposits
• Maintained a positive work atmosphere to assure crew members felt connected and appreciated

• Consistently provided gracious services and great hospitality to customers
• Handled guest complains and concerns
• Prepared onboarding programs for new hires
• Evaluated employee performances to address where skills are lacking and improving
• Provided training courses to ensure employees are up to date with company procedures
• Hosted monthly training sessions for current and upcoming employees
• Assisted leadership on running operations around the restaurant
• Lead team members in creating a safe, clean, and joyful experience in a fast-paced environment

• Assisted customers in selecting merchandise, provided product knowledge and recommendations
• Maintained visual merchandising standards, ensuring products are presented attractively
• Upselled and cross-selled products to maximize sells
• Sold and processed transactions using computerized ticketing systems
• Answered customer inquiries regarding showtimes, seatings, and availability
• Created welcoming and memorable experience through communication and interpersonal skills
• Provided feedback and insights from customer interactions with marketing team
• Created content for brand's social media to attract customers and enhance recognition
• Negotiated with vendors and caterers to ensure all services were delivered as planned

• Processed sales transactions for artwork, merchandise, and admission tickets
• Assisted with check-ins and registrations
• Provided exceptional customer service by addressing guest concerns, resolving complaints, and maintaining positive shopping experience
• Analyzed sales data to confirm accurate pricings and identifying company's trends
• Engaged and encouraged attendees to participate in activities and promotions
• Created and maintained relationships with influencers and bloggers to amplify brand's reach
• Cooperated with media team promoting gallery events and promotional sales
• Monitor and report any comments, messages, and mentions on social media platforms to identify areas of improvement

• Prepare and craft a wide range of hot, iced, blended beverages according to company and customer's

standards

• Collaborate with team members to ensure positive workflow and welcoming atmosphere

• Handle cash, card, & company promotion transactions efficiently and accurately

• Successfully manage high volume drive-thru and lobby orders ensuring accuracy and speed of service during peak hours

• Connect with guests by discovering and responding to their needs through clear and pleasant communication

• Upsell additional menu items, merchandise, and special promotions to increase company sales

• Restock inventory and maintain product quality

• Train upcoming hires on company's culture, beverage recipes, and expected customer service