Christopher Callahan
Hamilton,OH
Summary
Dynamic Service Manager with a proven track record at Dixie Automart, enhancing workflow management and customer service. Excelled in team leadership and problem-solving, significantly boosting productivity and employee retention. Skilled in multitasking and organization, with a background as an Automotive Technician at Performance Toyota, focusing on efficiency and technical diagnostics.
Overview
3
3
years of professional experience
Work History
Service Manger
Dixie Automart
01.2024 - Current
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Automotive Technician
Performance Toyota
12.2021 - 12.2024
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Certification In Automotive Technology - Automtive Technology And Service Management
Lincoln Technical Institute
Upper Saddle River N.J.10.2006
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Workflow Management
Timeline
Service Manger
Dixie Automart
01.2024 - Current
Automotive Technician
Performance Toyota
12.2021 - 12.2024
Certification In Automotive Technology - Automtive Technology And Service Management
Lincoln Technical Institute
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