Richard Mendez
Titusville
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Service Manger
Bridgestone Retail Operations LLC.
01.2020 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Reviewed customer billing statements for accuracy prior to release.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
IT Project Manager
Silicon Mountain Technologies
07.2018 - 01.2020
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Advised other departments on best practices related to managing large-scale projects.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Built and established strong partnerships with teams, vendors and contractors.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Enlisted Soldier 25B
Army
07.2014 - 07.2018
- Provided technical support to users with hardware and software issues.
- Developed and implemented IT policies and procedures.
- Performed system upgrades to ensure optimal performance.
- Resolved complex problems by troubleshooting hardware and software applications.
- Created and maintained user accounts for new hires or current employees.
- Participated in the design of data storage solutions for large-scale projects.
- Liaised with vendors for procurement of IT hardware and software solutions.
- Tested new products prior to their release into production environment.
Education
Heavy Equipment Operator - Civil Engineering
Heavy Construction Academy
11-2019
High School Diploma -
Homestead Senior High School
Homestead, FLSkills
- Experienced with Microsoft Word and PowerPoint
- Staff Supervision
- Project Management
- Project tracking
- Figma Proficiency
- Hicks Law and Fitts Law Advocate
- Team leadership
- Positive attitude
- Multitasking and organization
- Conflict resolution
- Time management
Affiliations
- Family man who honors hard work and perseverance.
- I love cats, mine especially,
Accomplishments
- Received Service Honor Medal from the prime minister of Korea while stationed there.
- graduated in top 1% of students at HCA
- highest grossing Bridgestone Retail Store in central Florida.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balance401k matchWork from home optionPaid time offStock Options / Equity / Profit SharingCareer advancementPersonal development programsCompany CultureInterests
Crypto
Pets
Cars
Quote
Dress me slowly, I am in a hurry
Napoleon Bonaparte
Timeline
Service Manger
Bridgestone Retail Operations LLC.
01.2020 - Current
IT Project Manager
Silicon Mountain Technologies
07.2018 - 01.2020
Enlisted Soldier 25B
Army
07.2014 - 07.2018
Heavy Equipment Operator - Civil Engineering
Heavy Construction Academy
High School Diploma -
Homestead Senior High School
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