LATANYA R. KING

- 109% Sales Quota attainment in 2021
- 148% Quota attainment in Q4 2021
- 104% Quota attainment in Q3 2021

• Maintained book of business valued at $13.4 Million.
• Drove sales by developing multi-million dollar contract sales for Major Account Renewals for VISA, Microsoft, Apple, Salesforce, ServiceNow, and Wells Fargo by driving on time multi-termed renewals
• Used disciplined execution of renewals process and funnel management to reach and exceed sales goals.
• Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
• Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
• Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations
• Verified and updated customer account information within contact relations management software to facilitate communication and strengthen relationships with customers
• Directed sales support staff in administrative tasks to help sales reps close deals

• Prepared contract documentation and checked contract parameters (customer Signature, verify services selected, legal department approval and quality control) to ensure contracts have been fully executed and ready for system entry
• Prepared, tracked and managed inspection deficiency proposals
• Served as liaison between field inspectors, external customers, service Manager, and Inspection Manager to answer all contract related questions and resolved issues

- 126% Quota attainment at $12.7M in bookings in 2018

- 101% Quota attainment at $10.7M in bookings in 2017

- 93% Quota attainment at $9.9M in bookings in 2016

- 117% Quota attainment at $4.4M in bookings in 2015

- 106.9% Quota attainment at $3.5M in bookings in 2014

• Managed major account renewals for VISA, Microsoft, Apple, Salesforce, ServiceNow, and Wells Fargo by driving on time multi-termed renewals
• Analyzed previous contracts and entitlements to ensure quotes are correct and reviewed for co-terming opportunity to help manage license entitlements
• Managed accounts by analyzing KPI's to determine health of territory and to review lost accounts to develop customer recovery plan
• Worked cross functional with customers, channel partners, and internal teams to drive overall success by developing strategies to meet customers needs
• Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure
• Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations

• Reviewed drawings & parts list to determine what supplies & materials are needed and Gathered requirements for ongoing projects and organized details for management use.
• Tracked submitted quote request and follow up with suppliers on status
• Conducted research and gathered key information for use in upcoming project planning.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

• Successfully reached 243% to Quota Central Station Monitoring Sales
• Outside B2B sales representative, selling single and multi-year agreements to provide services to meet fire and life safety regulations
• Worked with large-scale facilities, property management companies, legal departments, and site managers to understand budgetary needs and individual customer requirements
• Assumed account management responsibility including coordination of services
• Prepared proposals, made presentations and performed necessary follow-up for successful sale

• Increased retention rate by 42% by successfully recovering $4.1M in lost service contracts
• Maintained 96% retention rate on $6.7M renewal service contracts
• Prepared contract documentation and checked contract parameters (customer Signature, verify services selected, legal department approval and quality control) to ensure contracts had been fully executed and ready for system entry
• Pre-qualified sales leads for the sales team, up sold service agreements and provided quotes to new & existing customers
• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results..
• Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations.
• Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
• Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.

SIX SIGMA GREENBELT

• Six Sigma DMAIC/Lean, successfully managed lost revenue project recovered $217k for monitoring business
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
• Tracked project and team member performance closely to quickly intervene in mistakes or delays
• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
• Recruited and oversaw personnel to achieve performance and quality targets