Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Vestal

Smithfield,NC

Summary

Dynamic Service Manager with a proven track record at Voyles Garage Door, excelling in team leadership and customer service management. Recognized for enhancing operational efficiency and ensuring high-quality workmanship. Skilled in problem-solving and service scheduling, I am committed to fostering a positive work environment and achieving customer satisfaction.

Overview

4
4
years of professional experience

Work History

Service Manger

Voyles Garage Door
02.2023 - 09.2025
  • Assisted in managing daily service operations to enhance customer satisfaction.
  • Supported team members in troubleshooting customer concerns and inquiries.
  • Adapted quickly to changing priorities, ensuring consistent service delivery across teams.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Package Handler

Unit Dose Solutions
07.2021 - 02.2023
  • Ensured compliance with safety protocols during daily operations
  • Operated machinery for efficient package sorting and handling
  • Conducted quality checks on packages to maintain accuracy and standards
  • Trained new employees on operational procedures and safety practices
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Education

GED -

Wake Forest High School
Wake Forest, NC

Nursing Asstiant - Nursing

Vance Granville Community Collage
Louisburg, NC
01-2004

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Customer service management
  • Goal oriented
  • Trustworthy and honest
  • Employee relations
  • Workplace safety
  • Documentation and reporting
  • Service scheduling
  • Work Planning and Prioritization
  • Staff motivation
  • Cost estimates

Timeline

Service Manger

Voyles Garage Door
02.2023 - 09.2025

Package Handler

Unit Dose Solutions
07.2021 - 02.2023

GED -

Wake Forest High School

Nursing Asstiant - Nursing

Vance Granville Community Collage

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Sheila Vestal