Jake Close
Mt Juliet,TN
Summary
Results-driven Service Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership, critical thinking, and problem-solving.
Overview
14
14
years of professional experience
Work History
Service Manger
Boswell's Harley Davidson
Nashville, TN
01.2024 - Current
- Managed daily operations to ensure exceptional customer service and satisfaction.
- Coordinated inventory management, ensuring optimal levels of parts and merchandise availability.
- Addressed customer inquiries and resolved issues promptly, fostering strong client relationships.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Parts Manager
Boswell's Harley Davidson
Nashville, TN
01.2016 - 12.2023
- Managed inventory levels to ensure availability of parts for service operations.
- Developed and implemented efficient inventory management processes to optimize stock turnover.
- Trained staff on parts handling procedures and customer service best practices.
- Collaborated with the service department to forecast parts needs based on repair schedules.
- Maintained relationships with suppliers to secure favorable pricing and timely deliveries.
- Conducted regular audits of inventory accuracy, reducing discrepancies through meticulous tracking.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Service Writer
Boswell's Harley Davidson
Nashville, TN
07.2012 - 12.2015
- Assisted customers with service inquiries and scheduled appointments efficiently.
- Documented service history and customer preferences in management system accurately.
- Coordinated with technicians to ensure timely completion of service requests.
- Provided detailed estimates for repairs and maintenance services to customers.
- Streamlined communication between service department and parts inventory team.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Logged work orders and change orders into Light Speed database to track job status.
- Created and maintained detailed database to develop promotional sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Education
McGavock High School
Nashville, TN01.1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Work Planning and Prioritization
Timeline
Service Manger
Boswell's Harley Davidson
01.2024 - Current
Parts Manager
Boswell's Harley Davidson
01.2016 - 12.2023
Service Writer
Boswell's Harley Davidson
07.2012 - 12.2015
McGavock High School