Robert Phillips

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

Customer relations.

• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

• Coordinated with other departments to maintain streamlined and productive workflow.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.