Christopher Carithers
Temple Terrace,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative (CSR)
Santander Consumer USA
Tampa, FL
06.2021 - 10.2022
- Resolved customer issues by identifying root causes and providing effective solutions to enhance customer satisfaction.
- Responded to customer inquiries to provide accurate information and assistance.
- Assisted customers with a warm and professional attitude
- Responded to inquiries and issues with clear and accurate information, improving customer understanding and trust.
- Handled billing issues and order inquiries
- Validated and processed payments and refunds to ensure customer satisfaction.
- Managed customer accounts, ensuring accurate information and timely updates to foster positive client relationships.
- Conducted customer service surveys
- Kept records of customer complaints
- Create insurance claims
- Troubleshot applications to resolve technical issues.
- Organized and updated spreadsheets to maintain accurate data records.
- Answered calls from Car dealers , insurance agents and attorney
Customer Service Representative
Inktel
Tampa, FL
12.2019 - 04.2021
- High volume call center environment handling over 150 inbound/outbound calls per day.
- Managed customer inquiries remotely from the home environment.
- Delivered superior customer service by addressing inquiries and resolving issues effectively.
- Facilitated order placements and resolved customer concerns through phone interactions.
- Provided support to customers by addressing their questions and concerns. with troubleshooting website issues.
- Achieved consistent success in meeting key performance metrics, including call handling time, call resolution, and customer satisfaction..
Education
Some College -
Erwin Technical Center
Tampa, Fl 10.2017 - 04.2018
High School Diploma -
Howard Blake High School
Tampa, Fl 08.2013 - 05.2017
Skills
- Customer assistance
- Efficient call management
- Troubleshooting
- Interpersonal communication
- Customer outreach
- Microsoft Office
- Project management
- Rapid learner
Timeline
Customer Service Representative (CSR)
Santander Consumer USA
06.2021 - 10.2022
Customer Service Representative
Inktel
12.2019 - 04.2021
Some College -
Erwin Technical Center
10.2017 - 04.2018
High School Diploma -
Howard Blake High School
08.2013 - 05.2017