Nicholas Alfaro
Victoria,TX
Summary
Resourceful customer service professional with a foundation in mechanical engineering and equipment troubleshooting. Demonstrates strong problem-solving abilities through hands-on technical projects in robotics, focusing on coding and analysis. Actively pursuing a degree in Mechanical Engineering, eager to contribute to engineering roles.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative (CSR)
U-Haul
Victoria, TX
05.2023 - 08.2025
- Communicated with customers, explaining store policies and service options to enhance understanding and satisfaction
- Used technology to set reservations and search for lost items efficiently
- Ensured safe handling of items over 50 lbs to support customer needs, ensuring safe handling for customer satisfaction and service efficiency
- Organized and packed boxes, loaded trailers, and maintained clean store environment for optimal customer experience
Robot Project Team Member
Oral Roberts University
- Developed and tested code for robot navigation through iterative trial and error, enhancing navigation accuracy
- Analyzed robot performance as it navigated through a maze and adjusted code for improvements
- Collaborated with team members to troubleshoot and resolve coding and analysis challenges, improving project workflow
- Documented coding modifications and project outcomes for knowledge sharing and future project reference
Education
Associate of Applied Science - Mechanical Engineering
Coffeyville Community College
Coffeyville, KS05-2025
Some College (No Degree) - Mechanical Engineering
Oral Roberts University
Tulsa, OKSkills
- Customer service
- Customer engagement
- Customer relationship management
- Complaint resolution
- Technical support
- Technical troubleshooting
- Active listening
- Effective communication
- Follow-up communication
- Verbal and written communication
- Time management
- Adaptability
- Problem-solving
- Attention to detail
- Team collaboration
- Process improvement
- Data analysis
- Technical documentation
- Project documentation
- Inventory management
- Inventory control
- Shipping and logistics
- Delivery scheduling
- Order processing
- Refund processing
- Member account management
- In-store support
- Retail assistance
- Facilities maintenance
- Equipment troubleshooting
- Computer skills
- Computer operation
- Facility operations
- Microsoft Office
- Punctuality
- Productivity tools
- Research
- Critical thinking
- Problem solving
- Inventory organization
- Time management
- Adaptability and flexibility
- Microsoft Office
- Team collaboration
Timeline
Customer Service Representative (CSR)
U-Haul
05.2023 - 08.2025
Robot Project Team Member
Oral Roberts University
Associate of Applied Science - Mechanical Engineering
Coffeyville Community College
Some College (No Degree) - Mechanical Engineering
Oral Roberts University