Dedicated customer service representative with expertise in income protection education and client advising. Proven ability to manage operations and resolve conflicts effectively to enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Primerica
Glendale, Arizona
01.2024 - Current
offered products and services to help customers save for the future.
educated families on income protection and its benefits.
prepared for state licensing exam by reviewing materials and practicing test questions.
Asst. manager
Taco Bell Restaurant
surprise, az
08.2023 - 10.2024
Managed daily operations and staff scheduling to ensure smooth workflow.
Resolved customer inquiries and issues with professionalism and care, enhancing customer satisfaction.
Coordinated team meetings to update project status and align on objectives.
Supported inventory management by tracking stock levels and placing orders.
General Manager in Training
Burger King
Litchfield Park, Arizona
08.2019 - 09.2023
Developed training programs for new staff to improve onboarding experience and accelerate integration.
Coordinated inventory management and supplier communication to ensure consistent stock availability.
Supported management in maintaining high standards of food safety and cleanliness.
Assisted restaurant staff during peak shifts to maintain high service standards and customer satisfaction. to ensure efficient service delivery.
Education
High School Diploma -
Lenawee Christian High School
Adrian
05-1999
Business Office - Business Office
Lenawee Vo Tech Center
Adrian
05-1999
Skills
Customer relationship management
Income protection education
Conflict resolution
Product knowledge
Client advising
Operations coordination
able to deescalate situations from going farther then needed,