Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Carlson

Surprise,AZ

Summary

Dedicated customer service representative with expertise in income protection education and client advising. Proven ability to manage operations and resolve conflicts effectively to enhance customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Primerica
Glendale, Arizona
01.2024 - Current
  • offered products and services to help customers save for the future.
  • educated families on income protection and its benefits.
  • prepared for state licensing exam by reviewing materials and practicing test questions.

Asst. manager

Taco Bell Restaurant
surprise, az
08.2023 - 10.2024
  • Managed daily operations and staff scheduling to ensure smooth workflow.
  • Resolved customer inquiries and issues with professionalism and care, enhancing customer satisfaction.
  • Coordinated team meetings to update project status and align on objectives.
  • Supported inventory management by tracking stock levels and placing orders.

General Manager in Training

Burger King
Litchfield Park, Arizona
08.2019 - 09.2023
  • Developed training programs for new staff to improve onboarding experience and accelerate integration.
  • Coordinated inventory management and supplier communication to ensure consistent stock availability.
  • Supported management in maintaining high standards of food safety and cleanliness.
  • Assisted restaurant staff during peak shifts to maintain high service standards and customer satisfaction. to ensure efficient service delivery.

Education

High School Diploma -

Lenawee Christian High School
Adrian
05-1999

Business Office - Business Office

Lenawee Vo Tech Center
Adrian
05-1999

Skills

  • Customer relationship management
  • Income protection education
  • Conflict resolution
  • Product knowledge
  • Client advising
  • Operations coordination
  • able to deescalate situations from going farther then needed,

Timeline

Customer Service Representative

Primerica
01.2024 - Current

Asst. manager

Taco Bell Restaurant
08.2023 - 10.2024

General Manager in Training

Burger King
08.2019 - 09.2023

High School Diploma -

Lenawee Christian High School

Business Office - Business Office

Lenawee Vo Tech Center
Christopher Carlson