Christopher Carter

• Security Administration and remote access work for staff of the Department of Human Services (on-line support, in-office duties, and support for region/state). Remote worker
• Created help desk tickets, troubleshot and resolved desktop issues.
• Used ticketing systems to manage and process support actions and requests.
• Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.

Telecommunications, VoIP, customer and application support (for the staff of the Dept. of Human Services); remote worker.

• Coordinated with cross-functional teams to ensure consistent messaging across all channels.

• Desktop and application support for the Department of Human Services (remote and field offices).
• Optimized use of support tools and resources to reduce waste and increase productivity.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
• Installed, configured and maintained computer systems and network connections.