- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Road Cycling - I regularly attend COP group rides
- Mountain biking
- I service my personal cycling collection
- Recreational and White Water Kayaking (I own too many kayaks)
- Backpacking and Hiking
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
Christopher Carter
Columbus,OH
Summary
Dynamic Shop Manager at Cloven Tattoo with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in employee management and health and safety protocols, I successfully implemented cost control measures, resulting in increased profitability. Passionate about fostering teamwork and delivering exceptional service, I consistently exceeded performance targets.
Overview
21
21
years of professional experience
Work History
Shop Manager
Cloven Tattoo
07.2011 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Enhanced social media presence, driving more foot traffic to store.
- Orchestrated redesign of shop layout, improving foot traffic and sales.
Licensed Tattoo Artist
Fate Tattoo
05.2009 - 07.2011
- Collaborated with clients on design concepts, providing guidance and expertise to ensure desired results were achieved.
- Maintained a clean, safe, and sterile work environment by adhering to strict sanitation standards in accordance with industry regulations.
- Increased repeat business through exceptional customer service and attention to detail during tattoo sessions.
- Participated in local tattoo conventions, representing the studio while networking with fellow professionals in the industry.
Licensed Tattoo Artist
Bluebird Tattoo
05.2006 - 06.2009
- Consistently met or exceeded sales targets by upselling additional services like touch-ups or add-on designs when appropriate opportunities arose during consultations.
- Enhanced client satisfaction by delivering high-quality tattoo art and custom designs tailored to individual preferences.
- Developed an extensive portfolio showcasing a diverse range of tattoo styles, attracting new clientele through word of mouth and online marketing channels.
Adjunct Professor
Wright State University
08.2004 - 05.2006
- Taught Studuo Art courses, providing instruction to up to 20 undergraduate students.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded homework, and projects to provide students with timely academic progress information and feedback.
- Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
Education
Master of Arts - Studio Arts
University of Washington
Seattle, WASkills
- Customer service
- Employee management
- Health and safety
- Operations management
Interests
Timeline
Shop Manager
Cloven Tattoo
07.2011 - Current
Licensed Tattoo Artist
Fate Tattoo
05.2009 - 07.2011
Licensed Tattoo Artist
Bluebird Tattoo
05.2006 - 06.2009
Adjunct Professor
Wright State University
08.2004 - 05.2006
Master of Arts - Studio Arts
University of Washington
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