Results-driven Lead Field Service Technician with proven skills in network installation, troubleshooting systems, and hardware maintenance. Committed to enhancing client satisfaction through effective communication and detail-oriented service.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Lead Field Service Technician
Prime Retail Services (Prime Net)
Flowery Branch, Georgia
06.2023 - Current
Installed and maintained network equipment from cabling CAT 5e/6/6a, fiber optic terminating, welding, and splicing, to managed and unmanaged switches (aruba, cisco, netgear) UPS', FortiGate's, patch panels, AP's, POS systems, credit card terminals, printers, cameras, and cradlepoints.
Diagnosed failures in network systems whether it be faulty wiring, IP renewals, faulty imaging, port allocations, packet installs, NXT loss and much more.
Coordinated and mentored team of field technicians in proper installation techniques for IT equipment, both on-site and remotely.
Coordinated all customer interactions from scope of work to scheduling, driving client satisfaction through effective on-site adaptations.
Insured the scope of work was met and exceeded with an on-site "open door" policy for team members and clients.
Commercial Property Manager
TurfMark Outdoor Solutions
Hoschton, Georgia
02.2021 - 06.2023
Oversaw maintenance schedules and ensured timely service for properties.
Conducted property inspections to maintain compliance with safety standards.
Managed day-to-day operations of commercial properties including scheduling repairs and responding to emergencies.
Handled all routing and communication with clients to ensure timely services.
Account Resolution Specialist at Prime Healthcare Services Garden City Hospital & Prime Healthcare Services Lake Huron Medical CenterAccount Resolution Specialist at Prime Healthcare Services Garden City Hospital & Prime Healthcare Services Lake Huron Medical Center