Christopher Castillo

• Assisted clients in scheduling sales & service appointments, enhancing customer satisfaction and loyalty.
• Assisted clients in scheduling service appointments, enhancing customer satisfaction and loyalty.
• Coordinated with service technicians to provide updates on vehicle status, improving communication efficiency.
• Managed client records using dealership management systems, maintaining data accuracy and confidentiality.
• Responded promptly to customer inquiries, enhancing satisfaction levels.

• Developed and implemented practice plans to enhance player skills and teamwork.
• Coordinated game strategies, optimizing player positions based on individual strengths.
• Fostered a positive team environment promoting sportsmanship and personal growth.
• Mentored student-athletes in goal-setting, accountability, and leadership development.

• Using professional judgement, accurately identified inauthentic products, mitigated risks observed in our warehouse and properly managed orders received day to day.
• Analyzed market trends to enhance product assortment and improve customer engagement.
• Developed training materials for new team members, improving onboarding efficiency and knowledge retention.

• Enhanced customer experience through personalized service and product knowledge.
• Trained new associates on sales techniques and store policies to improve team performance.
• Executed visual merchandising strategies to align with brand standards and attract customers.
• Implemented a new system in footwear to boost sales and established a new plan to process shipment faster & more efficient.

• Developed game strategies to optimize team performance during competitions.
• Designed and implemented daily practice schedules to enhance player skills and teamwork.
• Evaluated player performance through regular assessments, providing constructive feedback for improvement.
• Organized and conducted coaching clinics for players to build fundamentals and confidence.

Completed courses such as TV Production, Public Speaking, Digital Filmmaking and Radio Broadcasting.

Played on the Bergen Bulldogs Baseball Team while attending