Christopher Caton
Seattle,USA
Summary
Experienced Manager and Training Specialist committed to excellent customer service with over 6 years of experience in Guest/tenant care. Self-motivated and organized team player with strong communication skills. Stellar staff recruiter and mentor
Overview
16
16
years of professional experience
Work History
Multi-Family Area Manager
Webber Ventures
Seattle, WA
07.2023 - Current
- Show prospective apartments, explain occupancy terms and amenities to prospective residents. Rent apartments, collect security deposits as required, and complete lease documents outlining conditions and terms of occupancy. Collect rents due and issue receipts. Conduct annual inspections of every unit. Investigate resident complaints regarding issues that may include, but are not limited to, utilities, household appliances, or facilities. Inspect vacant apartments to determine needed repairs or maintenance. Attend and participate in regular meetings and trainings, as assigned. Exhibit confidence in self and others; inspire and motivate others to perform well and effectively. React well under pressure; treat others with respect and consideration, regardless of their status or position. Is on time and prepared for project or reporting deadlines and meetings.Exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate others in the decision-making process. Follow Allied policies and procedures. Adapt to changes in the work environment; effectively manage
Condo HOA & Facilities Manager
Ballard Condo Management
Seattle, WA
11.2019 - 06.2023
- Maintenance Task: Oversee maintenance and repair work.Coordination and supervision of work performed by outside contractors when needed.Operation of a computerized annual maintenance management programmer.Performing occasional general custodial tasks as needed. Researching and obtaining estimates and bids for any work that requires outside contractors and inspecting completed work for conformance to specifications and standards, as applicable.Monitoring building equipment and controls (e.g., fire alarm control panel), troubleshooting malfunctions, and scheduling service calls as needed.Inspecting properties for adverse conditions and hazards.
- Administrative task: Manage all (5) connected retail business regarding inventory and vendor control. Write reports for and attend monthly Board meetings to discuss upcoming community events, current Units% (sold/own vs on sale vs for rent vs currently rented), budgets, training, and manage OSHA/SDS and HOA safety and reporting requirements. Manages tasks within budget or seeks approval for necessary work that is over budget. Emergency on-call as required. Strives to exceed residents' expectations for excellent customer service and contributes to a positive team culture and happy resident base by creating weekly community updates. Help with showing of units by being the means of contact between owners/renters .Coordinate onboarding/offboarding of tenants and any tenant improvement projects.
Assistant Operations Manager
Harrah Casino
Valley Center, CA
12.2016 - 10.2019
- Manage food & Bev, Housekeeping and Front desk staff to ensure room availability and correct accommodations are made before guest arrival and check-in. Supported food & beverage and culinary managers in all aspects of managing product resources by ensuring proper reports of guest arrival/cancellation are given promptly. Helped increase month-to-month sales revenue. Recruited, hired, and trained front desk, pool, and event shift leads on all casino products (such as VIP programs, upcoming venue events, seasonal menus, and monthly promotions), guest experience policies, and team management. Developed sales goals for cashier teams. Enforced company operations policies. Employee scheduling.Monitors legal compliance with federal, state, and gaming laws.Maintains knowledge of emergency procedures, including employee and guest-related responsibilities and evacuation procedures.Handles guest complaints, taking corrective action as necessary, including incident reports. Handle all guest inquiries, including check-in, suite availability, billing, travel agents, and research of disputed bills utilizing FOCUS Problem Situations and Service Recovery tools.
District Service manager
Souplantation/sweet tomato
Del Mar, CA
01.2011 - 12.2016
- Manage all Southern California in-store and outside community marketing campaigns to increase potential sales and loyalty retention. Track and hit targeted operational daily, weekly, and monthly goals in categories of guest satisfaction, food cost/waste, labor, supply, and repair/maintenance cost. recruit, train, and develop staff. Assist in maintaining multi-store profit and loss bi-monthly reports. Conduct employee and store file monthly audits for assigned districts.
Education
Associate of Science - Business Management
Mesa Community College
San Diego, CA09-2011
H.S Diploma -
Morse High School
San Diego, CA06-2009
Skills
- Financial & Time management
- Excellent oral and written communication skills
- Skilled problem solver
- Team player with exceptional leadership abilities
- Management software experience : Yardi , Buildium , Teams , Zoom , Guru, and Onsite live
Activities and Interests
Theater, Art, Music, HGTV, Chess, Travel
Timeline
Multi-Family Area Manager
Webber Ventures
07.2023 - Current
Condo HOA & Facilities Manager
Ballard Condo Management
11.2019 - 06.2023
Assistant Operations Manager
Harrah Casino
12.2016 - 10.2019
District Service manager
Souplantation/sweet tomato
01.2011 - 12.2016
Associate of Science - Business Management
Mesa Community College
H.S Diploma -
Morse High School