Marianella Rivera
Pawtucket,RI
Summary
Dynamic Property Manager with proven strengths in tenant screening, lease administration, and compliance management. Skilled in conflict resolution and financial budgeting, ensuring optimal resident relations and satisfaction.
Overview
9
9
years of professional experience
Work History
Property Manager (Section 8/Multi-Family)
CS American Management
Johnston, Rhode Island
09.2025 - Current
- Supervised leasing and recertifications to optimize occupancy rates.
- Completing AMR/MOR audits.
- Qualifying applicants for new occupancy.
- Waitlist management.
- Conducted timely rent collection activities.
- Unit and common area inspections.
- Collaborated with Maintenance Department to complete unit turnovers and address work orders efficiently.
- Resident relations.
- Managed staff and office operations to maintain effective workflow and resident satisfaction.
Property Manager
Nationwide Alliance Management
Pawtucket, Rhode Island
05.2023 - 09.2025
- Managed daily operations of residential properties to ensure tenant satisfaction.
- Coordinated maintenance requests and scheduled repairs to minimize tenant disruption.
- Developed and implemented property marketing strategies to attract tenants.
- Conducted regular property inspections to maintain safety and compliance standards.
- Oversaw lease agreements and facilitated timely rent collection to enhance cash flow.
- Resolved tenant disputes through effective communication and negotiation to maintain tenant relationships.
- Handled resident complaints and expedited maintenance requests.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions in accordance with state laws and procedures.
Financial Assistance Administrator
Metro Housing Boston
Boston, MA
11.2022 - 05.2023
- Delivered comprehensive case management services, conducting intake assessments and application reviews, while performing daily outreach via email and phone calls for document requests and validation.
- Managed caseload of 35 applications weekly, approving $50-75k in monthly check run payments to support housing assistance.
- Monitored compliance with HUD regulations and agency procedures in managing housing programs.
- Calculated rent shares and processed leasing agreements and housing contracts to ensure accurate tracking of participants and applicants.
- Reviewed lease, property, and ownership agreements following DHCD policies and regulations.
Management Consultant & Subject Matter Expert in Housing
Witt O'Brien's
Houston, TX
11.2021 - 10.2022
- Support rapidly deployed public sector Emergency Housing Assistance Program with efficient case management strategies. Conduct research and analysis to assess clients, opportunities, and strategies.
- Oversaw implementation of grant solution for Covid-19 relief package, ensuring accurate data checks and informed business decisions through detailed review of credentials.
- Reviewed applications for assistance and ensured adherence to federal requirements, program policies, and procedures.
- Coordinated with team to adjust project timelines, ensuring alignment with program goals and client needs.
- Reviewed leases and property agreements to determine eligibility for assistance and ensure compliance with program requirements.
- Prepared reports for program manager, incorporating Grant Management System Dashboard elements and application observations to support strategic decision making.
- Analyzed identification, utility, legal, court, homeowner, and governmental documents for West Virginia MRAP Project to ensure program eligibility and data accuracy while conducting outreach to research new leads and applicants.
- Analyzed rental history data to identify trends and forecast budgeting needs for the Texas ERAP Project.
Customer Service Representative
Prepaid Ventures
New Hyde Park, NY
11.2016 - 01.2021
- Handled 80-100 calls per 6-8 hours, effectively resolving difficult conversations to enhance customer satisfaction.
- Established trusting customer relations and resolved escalated calls with tailored information and solutions.
- Supervised customer service representatives, training backup staff and fostering high-performance culture through effective communication with team and stakeholders.
- Managed and developed 5 call center agents, fostering adherence to production targets and optimizing phone system operation.
- Acted as SME and provided training/process overviews to agents to promote adherence to policies.
Education
Master's - Public Administration
Barry University
Miami, FL05-2027
Master's - Business Administration: Finance & Risk Management
St. John's University
Jamaica, NY05-2021
Bachelor of Science - Homeland Security
St. John's University
Jamaica, NY01-2016
Skills
- Lease administration
- Tenant screening
- Property management expertise
- Eviction procedures
- Property inspections
- Compliance management
- Financial budgeting and reporting
- Customer relationship management
- Time management
- Conflict resolution
- Communication skills
Languages
- English, Fluent/Professional
- Spanish, Native/Fluent/Professional
Timeline
Property Manager (Section 8/Multi-Family)
CS American Management
09.2025 - Current
Property Manager
Nationwide Alliance Management
05.2023 - 09.2025
Financial Assistance Administrator
Metro Housing Boston
11.2022 - 05.2023
Management Consultant & Subject Matter Expert in Housing
Witt O'Brien's
11.2021 - 10.2022
Customer Service Representative
Prepaid Ventures
11.2016 - 01.2021
Master's - Public Administration
Barry University
Master's - Business Administration: Finance & Risk Management
St. John's University
Bachelor of Science - Homeland Security
St. John's University