AMY JOHNSON
Abilene,USA
Summary
Dynamic Multi-Site Property Manager with a proven record at Pratum Companies, excelling in tenant relations and HUD compliance. Achieved a 22% increase in lease-up while optimizing budgets and enhancing community satisfaction. Strong leadership and financial management skills drive successful property performance across diverse portfolios.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi-Site Property Manager
Pratum Companies
Abilene, Texas
01.2025 - Current
- Managed multiple sites, overseeing diverse portfolios of affordable housing properties to enhance tenant satisfaction and community engagement.
- Expertise in tenant relations, lease administration, and maintenance coordination, ensuring properties are well-maintained and tenants are satisfied.
- Coordinated financial management, including budgeting, rent collection, and expense reporting to ensure fiscal health of properties.
- Deep understanding of HUD and LIHTC regulations.
- Facilitated communication and built strong communities, adhering to program guidelines to foster positive tenant relations.
- Adept at problem-solving, conflict resolution, and optimizing property performance.
Regional Manager
American Communities
Plano, Texas
10.2023 - 10.2024
- Oversaw operations for five properties in Abilene, TX, aligning activities with strategic and budgetary goals.
- Conducted monthly financial analyses and site visits for each property, identifying and implementing opportunities for performance enhancement.
- Managed property staff recruitment, training, and performance, improving accuracy of reporting through management software.
- Ensured compliance with company policies and federal, state, and local laws while overseeing lease management processes.
- Collaborate with development, accounting, and marketing teams to implement campaigns and manage expenditures.
- Monitored accounts receivable compliance, guiding team leaders to improve portfolio performance.
- Oversaw on-site office operations during staff shortages to ensure continuity of services.
HCV & Public Housing Program Manager
Abilene Housing Authority
Abilene, Texas
02.2020 - 08.2023
- Oversaw housing assistance programs (HCV, PBV, VASH) to enhance service delivery for residents.
- Increased lease-up by 22% and spending by 23% for FY 2022.
- Executed organizational operations, including lease-up, staff meetings, resident engagement, vendor coordination, tenant briefings, community presentations, and financial processing to ensure effective public housing management.
- Maintained 100% occupancy rates for housing units over 13 consecutive months. for 13 consecutive months.
- Resolved applicant and resident complaints, enhancing satisfaction and strengthening community relations.
- Developed service methodologies within workgroup to enhance customer satisfaction.
- Trained recruits on laws, guidelines, and procedures.
Regional Manager
KCD Investments, Inc
Port Richey, Florida
01.2015 - 11.2021
- Managed leasing and maintenance staff across five properties in four states, focusing on lease-up, make-readies, compliance, customer service, and curb appeal to improve overall property performance.
- Led budgeting operations such as periodic cash flow projections and annual budget calculations.
- Executed comprehensive accounts management activities, including payroll processing, W-2 and 1099 preparation, accounts payable, bank reconciliations, and financial file maintenance for all properties.
- Collaborated with CPA to prepare accurate monthly financial reports.
- Prepared HUD documentation, including rent increase requests and utility analysis, ensuring compliance and facilitating funding through reserve replacement.
- Developed website design within budgetary and time constraints.
Education
Select Accounting Course Work -
Santa Fe College
Gainesville, FLCertificate - Media & Communications
Full Sail University
Winter Park, FLAA - Business
Full Sail University
Winter Park, FLSkills
- Property management and lease administration
- Lease administration
- Lease negotiations
- Tenant relations
- Budget management
- Budgeting and forecasting
- Property performance optimization
- HUD compliance
- Project oversight
Websites
Certification
- Florida Community Association Manager - Licensed since 2020
- NAA Certified Apartment Manager
- Accredited Compliance Expert
- HCCP Candidate
- IREM CPM Candidate
- Texas Notary Public
- HCV Financial Management - Nan McKay
- Voucher Program Manager - Nan McKay
- Voucher Executive Manager - Nan McKay
- Public Housing Manager - Nan McKay
- Specialist - Public Housing Occupancy- NAHRO
- HQS Inspector - Nan McKay
- HCV Occupancy Specialist - Nan McKay
- Certified Occupancy Specialist - NCHM
- MOR Specialist - NCHM
- Tax Credit Specialist - NCHM
- Certified Voucher Specialist - NCHM
Timeline
Multi-Site Property Manager
Pratum Companies
01.2025 - Current
Regional Manager
American Communities
10.2023 - 10.2024
HCV & Public Housing Program Manager
Abilene Housing Authority
02.2020 - 08.2023
Regional Manager
KCD Investments, Inc
01.2015 - 11.2021
Select Accounting Course Work -
Santa Fe College
Certificate - Media & Communications
Full Sail University
AA - Business
Full Sail University