ENISA MUJANOVIC-KALILA
Burlington,USA
Summary
Highly organized and results-driven professional, with hands-on experience in property management, sales and marketing, staff supervision, and customer service. Equipped with skills in regulatory compliance Effective at addressing property concerns of clients and owners. Armed with communication, interpersonal, and problem-solving aptitudes to achieve set-forth objectives and goals. Multilingual in English, Bosnian, and German. Proficient in Microsoft Office applications (Excel and Word). Seeking to leverage background and experience to take next career step with respected organization.
Overview
23
23
years of professional experience
Work History
Multi-Site Property Manager
PEABODY PROPERTIES
Boston, MA
01.2023 - Current
- Overseeing multiple properties: Managing the day-to-day operations of several properties simultaneously, including apartment complexes, commercial buildings.
- Tenant management: Screening potential tenants, executing lease agreements, collecting rent payments, addressing tenant concerns and complaints, and enforcing lease terms across all sites.
- Maintenance coordination: Identifying and managing property maintenance needs, coordinating repairs with contractors, and ensuring timely completion of work orders across multiple locations.
- Financial management: Monitoring property budgets, tracking income and expenses, preparing financial reports, and managing rent collections for all properties.
- Compliance management: Ensuring adherence to local, state, and federal regulations related to property management, including fair housing laws, building codes, and safety standards.
- Staff supervision: Leading and managing on-site property management teams at each location, including assigning tasks and performance evaluations.
- Marketing and leasing: Overseeing the marketing and leasing strategy for vacant units across all properties, including advertising, pricing, and tenant outreach.
- Vendor management: Negotiating contracts and managing relationships with vendors providing services like landscaping, cleaning, and pest control.
- Reporting and analysis: Providing regular performance reports to senior management on occupancy rates, revenue, expenses, and key metrics across the portfolio.
- Exemplify expertise in managing properties in Boston, The North End, Chinatown. Mercantile Wharf Apartments, Christopher Columbus Apartments, Metropolitan Rental and Metropolitan Community Apartments.
- Knowledgeable with respect to affordable housing programs, LIHTC, federally-assisted, and all State and local housing regulations.
- Implementation of policies and procedure.
- Solid organizational, computer, marketing, administrative and resident relations skills.
- Financial management of the property, ability to understand financial goals, operate asset in owners best interest -Control expenses, improve customer satisfaction within the community.
- Ensure that property operates within set financial guidelines, prepare annual property budgets, regularly monitoring budgets throughout the year and prepare monthly/quarterly variance and other financial reports.
- Work closely with third party vendors.
Senior Community Consultant
AVALONBAY COMMUNITIES, INC.
Boston, MA
01.2013 - 01.2021
- Navigated difficult conversations concerning renewals, redevelopment matters, and resident grievances.
- Trained leasing consultants with quarterly reviews to ensure achievement of community objectives.
- Exemplify expertise in managing properties in high-rise, mid-rise, and garden style communities, such as Boston Prudential Center high-rise buildings, Avalon Bedford, Avalon Burlington, Avalon Danvers, Avalon Newton, Avalon Peabody, Avalon Wilmington and Avalon Acton.
- Achieved a rise in occupancy from 92% to 97.67% through strategic sales and marketing initiatives within five months.
- Actively attended seminars to expand knowledge base within the industry.
- Executed recertification processes for affordable housing programs while maintaining necessary documentation.
- Processed tenant requests for specialized work by sourcing estimates and managing invoicing.
- Oversaw operations related to service requests, purchasing activities, move-ins, renewals, move-outs, and general administration.
Station Manager
AZORES AIRLINES (FORMERLY SATA INTERNACIONAL)
East Boston, MA
01.2009 - 01.2014
- Led operational management, ensuring adherence to safety and regulatory standards.
- Developed training programs for new hires, fostering skill development and team cohesion.
- Oversaw compliance audits, mitigating risks associated with operational processes and policies.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Reduced operating costs through effective budgeting and expense management.
Volunteer work in the Emergency Department
BRIGHAM AND WOMEN'S HOSPITAL
Boston, MA
01.2011 - 12.2011
Passenger Service Duty Manager
SERVISAIR
East Boston, MA
01.2003 - 01.2010
Education
Associate's Degree - Business Management Administration
Bunker Hill Community College
Boston, MASkills
- Lease administration and negotiation
- Real estate operations oversight
- Vendor coordination and maintenance
- Client relationship management
- Contract negotiation expertise
- Team leadership
- Analytical problem solving
- Effective communication
- Operational budgeting
- Tenant retention strategies
- Housing compliance
- Construction project management
- Rent collection practices
- Eviction management oversight
- Multitasking in property management
- Property inspection and facilitation
Timeline
Multi-Site Property Manager
PEABODY PROPERTIES
01.2023 - Current
Senior Community Consultant
AVALONBAY COMMUNITIES, INC.
01.2013 - 01.2021
Volunteer work in the Emergency Department
BRIGHAM AND WOMEN'S HOSPITAL
01.2011 - 12.2011
Station Manager
AZORES AIRLINES (FORMERLY SATA INTERNACIONAL)
01.2009 - 01.2014
Passenger Service Duty Manager
SERVISAIR
01.2003 - 01.2010
Associate's Degree - Business Management Administration
Bunker Hill Community College