Chris Cazares

• Manage front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
• Manage complex Microsoft Excel spreadsheets to calculate, track, and analyze critical production metrics, including employee stuffing pounds and labor efficiency.
• Coordinate appointment scheduling, optimizing staff availability and client accessibility.
• Streamlined office supply inventory management, reducing unnecessary expenditures and improving availability.
• Assisted in onboarding new employees, providing essential orientation regarding office protocols and first day tools.
• Primary point of contact for deliveries and pick ups, managing the intake process by verifying cargo manifests and accurately logging entry data.
• Oversee plant security and incoming traffic by managing the AMO camera system to maintain a secure and organized front-end check in/out environment.
• Translate critical technical and safety documents, including Standard Operating Procedures (SOP).

• Managed daily operations for racing and other events while leading team coordination.
• Developed and implemented strategies to enhance team performance and efficiency to result in customer satisfaction.
• Created schedules on the computer along with customer account inquiries, transactions, and any edits through Apex system.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Handled all front end and clerical duties including but not limited to: cashiering, account set up, greetings, being available for any and all questions, and redemptions.
• Provided leadership during times of organizational change or crisis situations.
• Enforced customer service standards and resolved customer problems to uphold quality service.

• Handled customer complaints professionally and courteously.
• Talked easily with patrons to build rapport and earn repeat business.
• Translated during events when needed.

• Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
• Responded quickly to any unexpected changes or issues that arose during an event.
• Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
• Monitored event timelines, adjusting service as needed to align with schedule changes.

Cashier & clerical front end duties featuring but not limited to: greeting guests, money handling, returns, using computer for point of sale (pos), and managing customer concerns.