Christopher Cerami
Williamsville,NY
Summary
Proven track record in enhancing client and customer relations, evidenced by increased retention rates at University Accounting Service. Expert in CRM software and adept in problem-solving, I've led teams to streamline operations and boost efficiency. My approach combines strong empathy with strategic decision-making, driving tangible improvements in service delivery and team productivity.
Overview
18
18
years of professional experience
Work History
Client Relations Associate
University Accounting Service
2019.09 - 2024.07
- Established strong relationships with clients through regular communication and personalized service.
- Increased client retention rates by proactively identifying potential issues and offering solutions.
- Supported sales efforts, assisting in closing deals by providing product knowledge and demonstrating commitment to customer success.
- Developed a deep understanding of industry trends, enabling informed recommendations for clients'' growth strategies.
Collections Supervisor
Armin Oconner Bach
2016.01 - 2019.08
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Researched accounts and completed due diligence to resolve collection problems.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
Warehouse Forklift Operator
Home Depot
2014.02 - 2016.09
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Collections Manager
NCO Financial Group
2007.01 - 2014.01
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
Education
None - None
Kenmore West Senior High School
Buffalo, NY06.2000
Skills
- Strong empathy
- CRM software expertise
- Performance Tracking
- Industry Awareness
- Customer Relations
- Account Management
- Proficient in Software
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Decision-Making
- Team building
Timeline
Client Relations Associate
University Accounting Service
2019.09 - 2024.07
Collections Supervisor
Armin Oconner Bach
2016.01 - 2019.08
Warehouse Forklift Operator
Home Depot
2014.02 - 2016.09
Collections Manager
NCO Financial Group
2007.01 - 2014.01
None - None
Kenmore West Senior High School
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