Christopher Charon
Summary
Experienced and versatile professional with a strong background in customer service, operations management, and team leadership across banking, hospitality, and restaurant environments. Skilled in managing daily operations, handling financial transactions, and ensuring high standards of service quality and efficiency. Proven ability to lead teams, develop staff, and maintain smooth workflow in fast-paced, high-pressure settings. Known for strong communication skills, attention to detail, and a consistent focus on customer satisfaction and operational excellence. Reliable and adaptable, with a track record of meeting performance goals and contributing to positive business outcomes.
Overview
11
11
years of professional experience
Work History
Personal Banker
Wells Fargo
10.2018 - Current
- Delivered personalized banking solutions by assisting customers with checking and savings accounts, credit products, loans, and digital banking services.
- Built and maintained strong client relationships through proactive financial conversations, resulting in increased customer retention and satisfaction.
- Consistently exceeded monthly sales and referral goals by identifying customer needs and recommending appropriate banking and financial products.
- Ranked among top-performing team members for achieving strong performance metrics in customer service, product referrals, and account growth.
- Acknowledged for delivering exceptional customer experiences and resolving client concerns efficiently in a fast-paced banking environment.
- Collaborated with branch leadership and team members to improve operational efficiency and support overall branch performance goals.
Overnight Auditor
Marriot Hotel
02.2022 - 03.2023
- Conducted nightly financial audits, reconciled accounts, balanced cash and credit transactions, and generated accurate end-of-day financial reports without discrepancies.
- Achieved high guest satisfaction scores by resolving guest concerns promptly and providing efficient check-in and check-out experiences.
- Repeatedly achieved high guest satisfaction scores by resolving guest concerns promptly and providing efficient check-in and check-out experiences.
- Demonstrated strong multitasking and time management skills by handling guest services, reservations, financial reporting, and administrative tasks simultaneously in a fast-paced environment.
- Recognized by management for reliability, strong attention to detail, and ability to independently manage hotel operations during overnight shifts.
- Maintained compliance with Marriott brand standards, safety procedures, and company policies while supporting a secure hotel environment.
Shift Supervisor
Benihana
01.2016 - 02.2021
- Attended to daily restaurant operations, ensuring exceptional guest service, efficient workflow, and compliance with company standards in a fast-paced dining environment.
- Trained new employees on customer service expectations, restaurant procedures, and operational standards to improve team performance and efficiency.
- Supported achievement of sales and operational goals by improving team productivity, upselling menu items, and maintaining excellent service standards.
- Resolved guest concerns professionally and efficiently, contributing to positive dining experiences and repeat customer business.
- Monitored food quality, cleanliness, safety, and sanitation standards to ensure compliance with health regulations and company policies.
- Highlighted for strong leadership, multitasking abilities, and maintaining high-quality service during high-volume shifts.
Store Manager
Heavenly Flavors & Bites
04.2015 - 01.2020
- Directed daily restaurant operations, ensuring exceptional customer service, operational efficiency, and compliance with company policies and food safety standards.
- Effectively exceeded sales and profitability goals through effective cost control, labor management, and implementation of upselling and promotional strategies.
- Demonstrated strong operational results through accurate cash handling, financial reporting, and consistent compliance with company and health department regulations.
- Led, trained, and developed team members and shift supervisors, improving employee performance, productivity, and staff retention.
- Improved team morale and workplace efficiency by fostering a positive, goal-oriented, and customer-focused work environment.
- Exceeded business growth by implementing operational improvements and motivating staff to achieve sales and performance targets.
Education
Associate of Applied Business - Business Management
Union County College
Cranford, NJSkills
- Microsoft Office Suite
- Adobe Creative Suite
- CRM & ERP Systems
- Java Script
- Automation Tools
- Cloud Platforms
- Artificial Intelligence
- Data Entry & Analysis
Timeline
Overnight Auditor
Marriot Hotel
02.2022 - 03.2023
Personal Banker
Wells Fargo
10.2018 - Current
Shift Supervisor
Benihana
01.2016 - 02.2021
Store Manager
Heavenly Flavors & Bites
04.2015 - 01.2020
Associate of Applied Business - Business Management
Union County College