CHRISTOPHER CHARTERS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Account Manager
Dealer World
05.2023 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Averaged a cost per result of $0.27 on Facebook Advertising, along with a $1.01 cost per click on Google advertising. Case study done over a 3-month window with 75 client accounts.
- Improved overall team productivity by implementing best practices in organization and time management.
Paid Search Specialist
Dealer World
09.2022 - 05.2023
- Balanced over $65,000 in ad spend monthly between accounts
- Maximized conversions by implementing effective marketing tactics.
- Stayed up-to-date on industry trends, incorporating new techniques into paid search strategies as needed.
- Successfully managed 27 client accounts simultaneously, ensuring consistent growth across all campaigns.
Education
Bachelor of Arts - Business Administration
DeSales University
Center Valley, PA05-2022
Associate of Arts - Business Administration
Lehigh Carbon Community College
Schnecksville, PA12-2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- New account creation
- Client meetings
- Ad copywriting
- Issue resolution
- Goals and performance
- Customer relationship management (CRM)
- Time Management
- Social media marketing
Certification
- Google Ads Certification – Shopping, Video, Display, Search.
- Facebook Blueprint Certification - In progress.
Timeline
Account Manager
Dealer World
05.2023 - Current
Paid Search Specialist
Dealer World
09.2022 - 05.2023
Bachelor of Arts - Business Administration
DeSales University
Associate of Arts - Business Administration
Lehigh Carbon Community College
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