Christopher C. Jacobsen
Boise,ID
Summary
Accomplished IT Director at JacksonJet Center, adept in enterprise architecture and IT operations management, I spearheaded the cloud transition, enhancing system efficiency and staff proficiency. Recognized for leadership excellence and expertise in virtualization technologies, I excel in transforming IT infrastructure to meet dynamic business needs.
Overview
9
9
years of professional experience
Work History
IT Director
JacksonJet Center
Boise, ID
06.2022 - Current
- Managed the company’s cloud transition from on-premise resources, built the company’s Microsoft 365 environment, and managed the transition to it, single-handedly migrated the company’s phone system to a cloud-based VOIP system, and transitioned company acquisitions to our apps and standards.
- Provided training sessions for staff members on the use of various applications or equipment.
- Coordinated activities with external vendors providing outsourced services.
IT Infrastructure Engineer
Jacksons Food Stores
Meridian, Id
09.2018 - 06.2022
- Managed servers from 2003 to 2020, NetApp storage appliances, Unify, HP Aruba networking appliances, Barracuda firewalls, spam filters, Office 365 tenants, and Microsoft Azure cloud.
- Diagnosed complex networking problems with vendors or other IT personnel when necessary.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Utilized Python to handle debugging and automation scripting tasks.
- Developed companies' Intune device management system, the company's VOIP service, including auto attendants and call queues.
- All company cellular devices.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
Support Center Lead
Jacksons Food Stores
Meridian, Id
01.2016 - 09.2018
- Provided support for both corporate and retailer users within the company
- Experience troubleshooting issues with Verifone POS equipment, PDI Enterprise, PDI Store Assistant, AS400, Terminal server applications, Windows 7 to Windows 11 systems and Server 08 to 2016
- Promoted to Lead Support Associate October 2017
- Circle of Excellence leadership award 2018
Education
Diploma -
Capital High School
01.2000
Skills
- IT incident management
- Enterprise architecture
- Big data management
- Virtualization technologies
- Network administration
- IT operations management
References
Available upon request
Accomplishments
- Circle of Excellence award for IT Leadership
Timeline
IT Director
JacksonJet Center
06.2022 - Current
IT Infrastructure Engineer
Jacksons Food Stores
09.2018 - 06.2022
Support Center Lead
Jacksons Food Stores
01.2016 - 09.2018
Diploma -
Capital High School
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