Building new programs
Christopher Cockman-Walker
Cincinnati,OH
Summary
Clinical services professional with strong background in patient care coordination, healthcare administration, and quality assurance. Known for facilitating team collaboration and adapting to changing needs while consistently achieving results. Skilled in patient communication, process improvement, and resource management. Reliable and flexible, ensuring smooth operations and positive patient outcomes.
Overview
20
20
years of professional experience
Work History
Senior Clinical Services Coordinator
UC PHYSICIANS
01.2023 - Current
- Ensure that physicians utilize at least 75% of currently assigned operating room block time. Assisting staff with finding available operating room block time. Assist upper-level management in the optimization of operating room block time. Complete other special projects assigned by the Director of Ambulatory Care for the Department of Surgery.
- Standardized the OR surgery scheduling process throughout the UC Health system, which allowed for tracking of all requests made, and improved efficiency by 60%.
- Assisted leadership with planning and converting ambulatory clinics to a hospital-based clinical structure to optimize patient care.
- Developed and implemented clinical workflows to streamline operations and improve patient outcomes.
- Rotate through each division with the Department of Surgery to learn processes and procedures. Recommend new processes and procedures. Implement and standardize processes and procedures across the entire Department of Surgery to ensure best practices for patient care.
- Coordinated patient care services across multiple specialties to enhance service delivery.
Program Coordinator / Administrative Assistant
UC PHYSICIANS
01.2015 - 01.2023
- Manage daily office functions for sixteen employees in the Cardiothoracic Surgery Division, and oversee the Esophageal Disease Clinic (EDC).
- Support special projects, including credentialing and funding for continuing medical education credits, student summer research programs, and the Tumor Board.
- Trained and prepared over twenty-five new Clinical Service Specialists and Administrative Assistants.
- Created a new staff manual with streamlined procedures that reduced scheduling times by 50% when ordering surgeries and tests on-site at the University of Cincinnati Medical Center.
- Experience using EPIC to update medical records for over twenty-five patients daily.
- Coordinated program activities, ensuring compliance with organizational policies and regulations.
- Developed and maintained project timelines, enhancing team collaboration and accountability.
Clinical Services Coordinator
UC PHYSICIANS
01.2013 - 01.2015
- Organized and supported patient appointments, testing, and treatment in the Esophageal Disease Center (EDC), and helped improve overall clinic workflow with more effective communications and teamwork.
- Designed and implemented a better nutrition program that strengthened patients' immune systems and succeeded in reducing postoperative infections by 50%.
- Created a free Patient Education Binder covering pre/post-surgery dietary compliance, and other self-care guidelines (for up to five years) that improved patient morale. The binder was readily adopted by other divisions within UC Health.
- Recognized by the Director of Ambulatory Care and the Barrett Cancer Center for outstanding employee contributions, such as increasing patient referrals by over 50% through effective networking and marketing, and promoted to EDC Program Coordinator within 2 years of starting.
- Coordinated patient care services to enhance operational efficiency and improve patient satisfaction.
Education
BBA - Business Administration
Wilmington College
Wilmington, Ohio08.2026
Associate of Arts - Pre-Business Administration
Cincinnati State Community And Technical College
Cincinnati, Ohio12.2024
Associate of Applied Business - Business Management
Cincinnati State Community And Technical College
Cincinnati, Ohio12.2024
Skills
- EPIC
- Microsoft Office and Adobe
- Process standardization
- Staff training and development
- Project coordination
- Interdepartmental collaboration
- Customer service excellence
- Process improvements
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
MILITARY SERVICE
AIR NATIONAL GUARD, Battle Creek, Michigan 2000 - 2006
Aero-Medical Evacuation Technician (Senior Airman E-4)
SOUTH CAROLINA ARMY NATIONAL GUARD, Clover, South Carolina 1998 - 2000
Combat Engineer / Radio Operator/ (Specialist E-4)
- Awarded the Army Achievement Medal and “Soldier of the Year”.
Affiliations
- Phi Theta Kappa National Honor Society, Beta Gamma Sigma Chapter 2016 - present
- Sigma Alpha Pi, The National Society of Leadership and Success 2024 - present
Timeline
Senior Clinical Services Coordinator
UC PHYSICIANS
01.2023 - Current
Program Coordinator / Administrative Assistant
UC PHYSICIANS
01.2015 - 01.2023
Clinical Services Coordinator
UC PHYSICIANS
01.2013 - 01.2015
BBA - Business Administration
Wilmington College
Associate of Arts - Pre-Business Administration
Cincinnati State Community And Technical College
Associate of Applied Business - Business Management
Cincinnati State Community And Technical College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CultureHealthcare benefitsPersonal development programsQuote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Interests
Process improvement
Software
EPIC
Microsoft Office
Adobe
Microsoft Project (beginner)